BT Cancellation Charge

Emil Tiades

On Mon, 5 Nov 2007 17:46:40 -0000, "Capn Jack Sparrow"
<.of.the.eearth.com> wrote:

>
>"Rev Adrian Kennard" <> wrote in message
>news:472f5172$0$514$.uk. ..
>>
>> I had a paper copy, before the internet, and updates posted to me as
>> they came out. Any BT customer could ask for this free of charge. It was
>> a couple of big binders worth...
>>
>
>Oh happy memories, the A4 or A5 Green ones for internal use, and a Blue (I
>think it was - could have been white) one for the public to examine on
>demand.
>The paper we went through updating them weekly probably killed a small rain
>forest each day.
>
>Much easier now its on the web - IMHO anyway.
>

When I was getting the paper copy, I knew where to look and could find
the relevant information easily.

Look at the mess of today's updates (5th November)

For example
Section 2:Call Charges & Exchange Line Services -
2964 K zip file which unzips to a mess of 639 files -including the
..bak files which someone didn't bother clearing.
Whould one of these files be named something useful like "index"?
Nah...
You are right, BT's opinion: much better on the web, the customer
can't find it's way around your *&^%$ price list.

Rev Adrian Kennard

Owain wrote:
> Capn Jack Sparrow wrote:
>>> They may not even be able to charge that - AIUI the *only* things
>>> that BT can charge for are what is in their official Price List as
>>> approved by Ofcom.
>> And how many people have actually looked at and read the pricing
>> manual? From experience, I would say very few.
>
> Agreed.
>
> But asking them to justify their charges by citing the appropriate
> sections can be a useful way of getting charges cancelled very quickly.

Not for SFI charges it isn't. After about 4 months of disputed charges
we have a meeting with em on Wednesday. Should be fun!

--
Adrian Kennard, on his Mac...
Andrews & Arnold Ltd. Communications spe******ts.
New UK Wide 03 phone numbers available now.

Capn Jack Sparrow

"Emil Tiades" <> wrote in message
news:...
>>
>>Much easier now its on the web - IMHO anyway.
>>
>
> When I was getting the paper copy, I knew where to look and could find
> the relevant information easily.
>
> Look at the mess of today's updates (5th November)
>
> For example
> Section 2:Call Charges & Exchange Line Services -
> 2964 K zip file which unzips to a mess of 639 files -including the
> .bak files which someone didn't bother clearing.
> Whould one of these files be named something useful like "index"?
> Nah...
> You are right, BT's opinion: much better on the web, the customer
> can't find it's way around your *&^%$ price list.
>

Are you trying to download it, or look at it 'live' so to speak?

Note to self: Look at customer downloadable version somewhen.

Cap'n Jack

Capn Jack Sparrow

"Rev Adrian Kennard" <> wrote in message
news:472f7c09$0$511$.uk...
> Not for SFI charges it isn't. After about 4 months of disputed charges
> we have a meeting with em on Wednesday. Should be fun!
>

Ah, you must be using the BT definition of the word 'Fun', I know it well.
Most people would read the definition as 'slow torture, and death by
boredom'.

Cap'n Jack

Rev Adrian Kennard

Capn Jack Sparrow wrote:
> "Rev Adrian Kennard" <> wrote in message
> news:472f7c09$0$511$.uk...
>> Not for SFI charges it isn't. After about 4 months of disputed charges
>> we have a meeting with em on Wednesday. Should be fun!
>>
>
> Ah, you must be using the BT definition of the word 'Fun', I know it well.
> Most people would read the definition as 'slow torture, and death by
> boredom'.

We got to the stage of "tell us which section in the price list covers
the charge you are making", and they totally refused to do so!!!

Wednesday's meeting will be very interesting...
I can't think of anything they could say that would get them out of it.

--
Adrian Kennard, on his Mac...
Andrews & Arnold Ltd. Communications spe******ts.
New UK Wide 03 phone numbers available now.

Michael R N Dolbear

Emil Tiades <> wrote
> On Mon, 5 Nov 2007 17:46:40 -0000, "Capn Jack Sparrow"
> <.of.the.eearth.com> wrote:

> >Much easier now its on the web - IMHO anyway.


> When I was getting the paper copy, I knew where to look and could
find
> the relevant information easily.
>
> Look at the mess of today's updates (5th November)
[...]
> You are right, BT's opinion: much better on the web, the customer
> can't find it's way around your *&^%$ price list.

Since it's all indexed by Google I think it's easier than in the paper
days.

Try ["new supply" site:serviceview.bt.com]

--
Mike D