Re connect

mymail@hotmail.co.uk

A few weeks ago I arrainged with BT to re connect an old line the day
before re connection was due I called and canceled the order it turned
outon asking that I was speking with a very nice lady in cust options
team in Glasgow.
I told her my like was due to be connected the next day and asked if I
could cancil no problem sir she said and took details and said it done
this was two weeks ago yesterday this morning I received a bill for
£22 something on checking I found that the line had been
connected !. Am I entitled to now call them and ask that the bill be
canceled and also the line of course ?.

Rev Adrian Kennard

wrote:
> A few weeks ago I arrainged with BT to re connect an old line the day
> before re connection was due I called and canceled the order it turned
> outon asking that I was speking with a very nice lady in cust options
> team in Glasgow.
> I told her my like was due to be connected the next day and asked if I
> could cancil no problem sir she said and took details and said it done
> this was two weeks ago yesterday this morning I received a bill for
> £22 something on checking I found that the line had been
> connected !. Am I entitled to now call them and ask that the bill be
> canceled and also the line of course ?.

Check the Distance Selling Directive.

--
Adrian Kennard, on his Mac...
Andrews & Arnold Ltd. Communications spe******ts.
New UK Wide 03 phone numbers available now.

Stephen Wray

<.uk> wrote in message
news:...
>A few weeks ago I arrainged with BT to re connect an old line the day
> before re connection was due I called and canceled the order it turned
> outon asking that I was speking with a very nice lady in cust options
> team in Glasgow.
> I told her my like was due to be connected the next day and asked if I
> could cancil no problem sir she said and took details and said it done
> this was two weeks ago yesterday this morning I received a bill for
> £22 something on checking I found that the line had been
> connected !. Am I entitled to now call them and ask that the bill be
> canceled and also the line of course ?.

Last time I checked res customers could cancel the order with no charges up
to provision. check

Business customers can be charged for any work done to provide service to
that time.

Stephen

mymail@hotmail.co.uk

On Mon, 5 Nov 2007 22:42:02 -0000, "Stephen Wray"
<> wrote:


>Last time I checked res customers could cancel the order with no charges up
>to provision. check
My understanding also Stephen I cannceled on 20/10/2007 and provision
was date was 21/10/2007 .