Moving VOIP number back to BT

NutCracker

I used to have two BT lines - I cancelled one of them a couple of years
ago and ported it to a VOIP company.

The remaining BT line runs my ADSL connection.

I now wish to move my VOIP number back to BT AND for it to replace my
current landline number (that has ADSL). I don't want any interruption
to service - landline or internet.

Is this possible? What are the steps required? I'm having a
frustrating time with BT about this....

Thanks

Nutz

Jono

It happens that NutCracker formulated :
> I used to have two BT lines - I cancelled one of them a couple of years ago
> and ported it to a VOIP company.
>
> The remaining BT line runs my ADSL connection.
>
> I now wish to move my VOIP number back to BT AND for it to replace my current
> landline number (that has ADSL). I don't want any interruption to service -
> landline or internet.
>
> Is this possible? What are the steps required? I'm having a frustrating time
> with BT about this....
>
> Thanks
>
> Nutz

The ONLY people you can speak with/place orders with when porting a
number are the gaining operator.

If you embark upon what you are wanting, please expect there to be a
good chance that your broadband will go off and for it to be off for
two weeks or more.

So, that said, the safest way to achieve what you're after is to port
your number back to BT onto a brand new line. Then order broadband on
it (either simultaneously with the line or after it's installed). Once
bb is active, disconnect your old line & broadband......Oh, you're not
guaranteed the same speed on this line as your old line,
either.....though it could be faster too.

Peter Gradwell

NutCracker wrote:
> I used to have two BT lines - I cancelled one of them a couple of years
> ago and ported it to a VOIP company.
>
> The remaining BT line runs my ADSL connection.
>
> I now wish to move my VOIP number back to BT AND for it to replace my
> current landline number (that has ADSL). I don't want any interruption
> to service - landline or internet.
>
> Is this possible? What are the steps required? I'm having a frustrating
> time with BT about this....

Indeed, unfortunately, you just have to persuade BT to accept the order.
It's the gaining operators responsibility to service their new customer.

cheers
peter

--
peter gradwell. gradwell dot com Ltd.
<email/web_hosting/business_voip> <t:01225 800 810>

Nick

NutCracker wrote:
> I used to have two BT lines - I cancelled one of them a couple of years
> ago and ported it to a VOIP company.
>
> The remaining BT line runs my ADSL connection.
>
> I now wish to move my VOIP number back to BT AND for it to replace my
> current landline number (that has ADSL). I don't want any interruption
> to service - landline or internet.
>
> Is this possible? What are the steps required? I'm having a frustrating
> time with BT about this....
>
> Thanks
>
> Nutz
>
Out of curiosity why are you changing back from VOIP to BT.

NutCracker

On 2008-05-31 15:58:20 +0100, Nick <.uk> said:

> NutCracker wrote:
>> I used to have two BT lines - I cancelled one of them a couple of years
>> ago and ported it to a VOIP company.
>>
>> The remaining BT line runs my ADSL connection.
>>
>> I now wish to move my VOIP number back to BT AND for it to replace my
>> current landline number (that has ADSL). I don't want any interruption
>> to service - landline or internet.
>>
>> Is this possible? What are the steps required? I'm having a
>> frustrating time with BT about this....
>>
>> Thanks
>>
>> Nutz
>>
> Out of curiosity why are you changing back from VOIP to BT.


To be honest we don't use the phone that much and BT offers free
evening and weekend calls (which is when the phone is more likely to be
used). The main reason though was the VOIP service that I've been
having - dropped calls - too many for it to be very frustrating when
making or receiving calls.

Having spent the last week or so dealing with my VOIP provider and BT
things have improved - coincidence? :-) I use the Sipura SPA3000.