Cannot install Version 8.5 or (2008)

Micky1701

Just to be clear I am not sure if (2008) and 8.5 are the same. I received a
message that a newer versin was available and followed the upgrade
instructions and received the following:

================================================== ===
Checking your computer for Windows Live programs. This may take a few minutes.
================================================== ===

Then it tries to upgrade and fails:

================================================== ===
Sorry, we couldn't install this program.


Installed Start Mail Done

Not installed Messenger Get help
with this

To try to fix the problem, click 'Try again later' and we'll add the inst
your desktop so you can easily restart it later

Try again later
================================================== ===

I uninstalled the current version and downloaded the new version (2008)
from Microsoft. Received the same message - could not install... try later

================================================== ===
I downloaded version 8.1 and it installed without issue. I then tried to do
the upgrade to (2008) - same error message - could not install ...try later
================================================== ===
I noticed some post had a download loation for version 8.5 (again not sure
if this is the same as version 2008)

Receive the below error when trying to install.

================================================== ===
A network error occurred while attempting to read from the file:
C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
================================================== ===

I tried downloading the file again and installing - received the same
network error message.

I am running XP SP3 / Office 2007 SP1 / IE7

I saw some posts on Google abount regeristing a dll which I did successfully
- no help.

Application Event viewer for Windows 2008 installs show the following error:

==================================================
The description for Event ID ( 5000 ) in Source ( WindowsLiveSetup )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information is
part of the event: wlsetupdiagnostic, windows live messenger,
8.5.1302.1018, oninstallend_ 0x8007065b, 12.0.1471.1025, NIL, NIL,
NIL, NIL, NIL, NIL.
==================================================
Message when installing version 8.5:

==================================================
Product: Windows Live Messenger -- Error 1316. A network error occurred
while attempting to read from the file:
C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
================================================== =

Any help appreciated!

Jonathan Kay [MVP]

Greetings,

Yes 2008 = 8.5. The Windows Live Installer has a number of issues. Instead, try installing
directly from the MSI from here:
http://messenger.jonathankay.com/redir/wlm85.asp

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Micky1701" <Micky1701@discussions.microsoft.com> wrote in message
news:6570C502-403D-4C07-840F-5C7DC85E8669@microsoft.com...
> Just to be clear I am not sure if (2008) and 8.5 are the same. I received a
> message that a newer versin was available and followed the upgrade
> instructions and received the following:
>
> ================================================== ===
> Checking your computer for Windows Live programs. This may take a few minutes.
> ================================================== ===
>
> Then it tries to upgrade and fails:
>
> ================================================== ===
> Sorry, we couldn't install this program.
>
>
> Installed Start Mail Done
>
> Not installed Messenger Get help
> with this
>
> To try to fix the problem, click 'Try again later' and we'll add the inst
> your desktop so you can easily restart it later
>
> Try again later
> ================================================== ===
>
> I uninstalled the current version and downloaded the new version (2008)
> from Microsoft. Received the same message - could not install... try later
>
> ================================================== ===
> I downloaded version 8.1 and it installed without issue. I then tried to do
> the upgrade to (2008) - same error message - could not install ...try later
> ================================================== ===
> I noticed some post had a download loation for version 8.5 (again not sure
> if this is the same as version 2008)
>
> Receive the below error when trying to install.
>
> ================================================== ===
> A network error occurred while attempting to read from the file:
> C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
> ================================================== ===
>
> I tried downloading the file again and installing - received the same
> network error message.
>
> I am running XP SP3 / Office 2007 SP1 / IE7
>
> I saw some posts on Google abount regeristing a dll which I did successfully
> - no help.
>
> Application Event viewer for Windows 2008 installs show the following error:
>
> ==================================================
> The description for Event ID ( 5000 ) in Source ( WindowsLiveSetup )
> cannot be found. The local computer may not have the necessary registry
> information or message DLL files to display messages from a remote
> computer. You may be able to use the /AUXSOURCE= flag to retrieve this
> description; see Help and Support for details. The following information is
> part of the event: wlsetupdiagnostic, windows live messenger,
> 8.5.1302.1018, oninstallend_ 0x8007065b, 12.0.1471.1025, NIL, NIL,
> NIL, NIL, NIL, NIL.
> ==================================================
> Message when installing version 8.5:
>
> ==================================================
> Product: Windows Live Messenger -- Error 1316. A network error occurred
> while attempting to read from the file:
> C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
> ================================================== =
>
> Any help appreciated!

Micky1701

Thanks for te reply. I have tried that link before from your suggestions in
your past posts but still get the following error:

Product: Windows Live Messenger -- Error 1316. A network error occurred
> while attempting to read from the file:
> C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi






"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Yes 2008 = 8.5. The Windows Live Installer has a number of issues. Instead, try installing
> directly from the MSI from here:
> http://messenger.jonathankay.com/redir/wlm85.asp
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Micky1701" <Micky1701@discussions.microsoft.com> wrote in message
> news:6570C502-403D-4C07-840F-5C7DC85E8669@microsoft.com...
> > Just to be clear I am not sure if (2008) and 8.5 are the same. I received a
> > message that a newer versin was available and followed the upgrade
> > instructions and received the following:
> >
> > ================================================== ===
> > Checking your computer for Windows Live programs. This may take a few minutes.
> > ================================================== ===
> >
> > Then it tries to upgrade and fails:
> >
> > ================================================== ===
> > Sorry, we couldn't install this program.
> >
> >
> > Installed Start Mail Done
> >
> > Not installed Messenger Get help
> > with this
> >
> > To try to fix the problem, click 'Try again later' and we'll add the inst
> > your desktop so you can easily restart it later
> >
> > Try again later
> > ================================================== ===
> >
> > I uninstalled the current version and downloaded the new version (2008)
> > from Microsoft. Received the same message - could not install... try later
> >
> > ================================================== ===
> > I downloaded version 8.1 and it installed without issue. I then tried to do
> > the upgrade to (2008) - same error message - could not install ...try later
> > ================================================== ===
> > I noticed some post had a download loation for version 8.5 (again not sure
> > if this is the same as version 2008)
> >
> > Receive the below error when trying to install.
> >
> > ================================================== ===
> > A network error occurred while attempting to read from the file:
> > C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
> > ================================================== ===
> >
> > I tried downloading the file again and installing - received the same
> > network error message.
> >
> > I am running XP SP3 / Office 2007 SP1 / IE7
> >
> > I saw some posts on Google abount regeristing a dll which I did successfully
> > - no help.
> >
> > Application Event viewer for Windows 2008 installs show the following error:
> >
> > ==================================================
> > The description for Event ID ( 5000 ) in Source ( WindowsLiveSetup )
> > cannot be found. The local computer may not have the necessary registry
> > information or message DLL files to display messages from a remote
> > computer. You may be able to use the /AUXSOURCE= flag to retrieve this
> > description; see Help and Support for details. The following information is
> > part of the event: wlsetupdiagnostic, windows live messenger,
> > 8.5.1302.1018, oninstallend_ 0x8007065b, 12.0.1471.1025, NIL, NIL,
> > NIL, NIL, NIL, NIL.
> > ==================================================
> > Message when installing version 8.5:
> >
> > ==================================================
> > Product: Windows Live Messenger -- Error 1316. A network error occurred
> > while attempting to read from the file:
> > C:\MSN\Install_{508CE775-4BA4-4748-82DF-FE28DA9F03B0}.msi
> > ================================================== =
> >
> > Any help appreciated!
>
>

whyuaskin

Micky1701 wrote :
> Thanks for te reply. I have tried that link before from your suggestions in
> your past posts but still get the following error:
>
> Product: Windows Live Messenger -- Error 1316. A network error occurred

I also tried this link and recieved the same message, has since gone
back to windows messenger which connects everytime

Micky1701

Nice to know I am not alone. I also am running on 8.1 (which installed fine)
- but would like to try the new release - if I can ever get it installed! I
run Vista in the office - maybe I will see if I can upgrade there.

As for XP SP3 at home - stuck in the mud.

"whyuaskin" wrote:

> Micky1701 wrote :
> > Thanks for te reply. I have tried that link before from your suggestions in
> > your past posts but still get the following error:
> >
> > Product: Windows Live Messenger -- Error 1316. A network error occurred
>
> I also tried this link and recieved the same message, has since gone
> back to windows messenger which connects everytime
>
>
>