Windows Media Player 11 crashes when Vista boots.

johntuck

Every time the Computer Starts I get the error:
Windows Media Player Network Sharing Service has stopped working

Here is the error log:

Problem signature
Problem Event Name: APPCRASH
Application Name: wmpnetwk.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b540
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46defccc
Exception Code: c0000005
Exception Offset: 000abbb8
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 7a9b
Additional Information 2: 7d7efd8da30dc1b8101a0c97f91b7d4b
Additional Information 3: 7a9b
Additional Information 4: 7d7efd8da30dc1b8101a0c97f91b7d4b

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

When I go to Netflix and try to watch an instant movie Internet Explorer
crashes and produces the following error:

Internet Explorer has stopped working


Here is the error log:

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16609
Application Timestamp: 47575b9a
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46defccc
Exception Code: c0000005
Exception Offset: 000a9624
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
I know that it must have something to do with display and/or graphic drivers.

I have the following 3 monitors connected to the system:

Dell 3007WFP
ViewSonic VG2230
LG L226WTQ(Digital)

I have two of the following graphic cards
Nvidia 8800 GTX

All of the above have the latest drivers installed

Troubleshooting that I have done so far:
1) Driver update and rollback
2) Safemode booting
3) Connecting individual displays
4) Tested Windows Vista Ultimate 32-bit install on different hard drive –
same problems appear once Nvidia Drivers are updated through Windows update
or manual driver download. That is how I know that it must have something to
do with display drivers.

Ariel

i am running into the very same issue. "Windows Media Player Network Sharing
Service has stopped working" stopped working after trying to install NetFlix
Viewer.

the viewer never worked (IE crash) but worse, ever since i am unable to to
share media from my PC.

Anyone found a solution to this issue?




"johntuck" wrote:

> Every time the Computer Starts I get the error:
> Windows Media Player Network Sharing Service has stopped working
>
> Here is the error log:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmpnetwk.exe
> Application Version: 11.0.6000.6324
> Application Timestamp: 4549b540
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46defccc
> Exception Code: c0000005
> Exception Offset: 000abbb8
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 7a9b
> Additional Information 2: 7d7efd8da30dc1b8101a0c97f91b7d4b
> Additional Information 3: 7a9b
> Additional Information 4: 7d7efd8da30dc1b8101a0c97f91b7d4b
>
> Files that help describe the problem
> Version.txt
> AppCompat.txt
> memory.hdmp
> minidump.mdmp
>
> When I go to Netflix and try to watch an instant movie Internet Explorer
> crashes and produces the following error:
>
> Internet Explorer has stopped working
>
>
> Here is the error log:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6000.16609
> Application Timestamp: 47575b9a
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46defccc
> Exception Code: c0000005
> Exception Offset: 000a9624
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> I know that it must have something to do with display and/or graphic drivers.
>
> I have the following 3 monitors connected to the system:
>
> Dell 3007WFP
> ViewSonic VG2230
> LG L226WTQ(Digital)
>
> I have two of the following graphic cards
> Nvidia 8800 GTX
>
> All of the above have the latest drivers installed
>
> Troubleshooting that I have done so far:
> 1) Driver update and rollback
> 2) Safemode booting
> 3) Connecting individual displays
> 4) Tested Windows Vista Ultimate 32-bit install on different hard drive –
> same problems appear once Nvidia Drivers are updated through Windows update
> or manual driver download. That is how I know that it must have something to
> do with display drivers.
>

zachd [MSFT]

Resetting the DRM store--

should likely fix you up.

--
Speaking for myself only.
See for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Ariel" <> wrote in message
news:...
>i am running into the very same issue. "Windows Media Player Network
>Sharing
> Service has stopped working" stopped working after trying to install
> NetFlix
> Viewer.
>
> the viewer never worked (IE crash) but worse, ever since i am unable to to
> share media from my PC.
>
> Anyone found a solution to this issue?
>
>
>
>
> "johntuck" wrote:
>
>> Every time the Computer Starts I get the error:
>> Windows Media Player Network Sharing Service has stopped working
>>
>> Here is the error log:
>>
>> Problem signature
>> Problem Event Name: APPCRASH
>> Application Name: wmpnetwk.exe
>> Application Version: 11.0.6000.6324
>> Application Timestamp: 4549b540
>> Fault Module Name: Indiv01.key
>> Fault Module Version: 11.0.6000.7000
>> Fault Module Timestamp: 46defccc
>> Exception Code: c0000005
>> Exception Offset: 000abbb8
>> OS Version: 6.0.6000.2.0.0.256.1
>> Locale ID: 1033
>> Additional Information 1: 7a9b
>> Additional Information 2: 7d7efd8da30dc1b8101a0c97f91b7d4b
>> Additional Information 3: 7a9b
>> Additional Information 4: 7d7efd8da30dc1b8101a0c97f91b7d4b
>>
>> Files that help describe the problem
>> Version.txt
>> AppCompat.txt
>> memory.hdmp
>> minidump.mdmp
>>
>> When I go to Netflix and try to watch an instant movie Internet Explorer
>> crashes and produces the following error:
>>
>> Internet Explorer has stopped working
>>
>>
>> Here is the error log:
>>
>> Problem signature
>> Problem Event Name: APPCRASH
>> Application Name: iexplore.exe
>> Application Version: 7.0.6000.16609
>> Application Timestamp: 47575b9a
>> Fault Module Name: Indiv01.key
>> Fault Module Version: 11.0.6000.7000
>> Fault Module Timestamp: 46defccc
>> Exception Code: c0000005
>> Exception Offset: 000a9624
>> OS Version: 6.0.6000.2.0.0.256.1
>> Locale ID: 1033
>> Additional Information 1: 8d13
>> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> Additional Information 3: 8d13
>> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> I know that it must have something to do with display and/or graphic
>> drivers.
>>
>> I have the following 3 monitors connected to the system:
>>
>> Dell 3007WFP
>> ViewSonic VG2230
>> LG L226WTQ(Digital)
>>
>> I have two of the following graphic cards
>> Nvidia 8800 GTX
>>
>> All of the above have the latest drivers installed
>>
>> Troubleshooting that I have done so far:
>> 1) Driver update and rollback
>> 2) Safemode booting
>> 3) Connecting individual displays
>> 4) Tested Windows Vista Ultimate 32-bit install on different hard drive –
>> same problems appear once Nvidia Drivers are updated through Windows
>> update
>> or manual driver download. That is how I know that it must have something
>> to
>> do with display drivers.
>>

Ariel

This is to confirm that Zachd solution did the trick.

I had two priorities to fix:

1) the most important one was to ensure Media Player sharing stop crashing
as I am using Media Center with my Xbox and with netflix or without it, i
want them to work.
2) see if I can get Netflix viewer to work.

Zachd solution definitely solve problem one. I had to run the command line
few times and I think it finally worked about running the DRM clear utility
Netflix provides as part of the utility (you may need to run as an
Administrator to be successful) and then running the command line. Note: do
not expect any UI indication to tell you if the operation was a success or
not.

Same solution potentially solved the Netflix issue however you should be
aware that Netflix have some restrictions on the usage of their viewer with a
DVI or HDMI cable beyond certain screen resolution.
After more trial and error and after switching to a VGA cable, I finally had
everything working.
Note: I really didn’t like how the picture looked in VGA so I moved back to
DVI which means Netflix still doesn’t work on my machine but at least I am no
longer broken.

Hopefully this post will help future readers.

And finally … thank you Zachd for posting the solution.

Ariel

"zachd [MSFT]" wrote:

>
> Resetting the DRM store--
>
> should likely fix you up.
>
> --
> Speaking for myself only.
> See for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Ariel" <> wrote in message
> news:...
> >i am running into the very same issue. "Windows Media Player Network
> >Sharing
> > Service has stopped working" stopped working after trying to install
> > NetFlix
> > Viewer.
> >
> > the viewer never worked (IE crash) but worse, ever since i am unable to to
> > share media from my PC.
> >
> > Anyone found a solution to this issue?
> >
> >
> >
> >
> > "johntuck" wrote:
> >
> >> Every time the Computer Starts I get the error:
> >> Windows Media Player Network Sharing Service has stopped working
> >>
> >> Here is the error log:
> >>
> >> Problem signature
> >> Problem Event Name: APPCRASH
> >> Application Name: wmpnetwk.exe
> >> Application Version: 11.0.6000.6324
> >> Application Timestamp: 4549b540
> >> Fault Module Name: Indiv01.key
> >> Fault Module Version: 11.0.6000.7000
> >> Fault Module Timestamp: 46defccc
> >> Exception Code: c0000005
> >> Exception Offset: 000abbb8
> >> OS Version: 6.0.6000.2.0.0.256.1
> >> Locale ID: 1033
> >> Additional Information 1: 7a9b
> >> Additional Information 2: 7d7efd8da30dc1b8101a0c97f91b7d4b
> >> Additional Information 3: 7a9b
> >> Additional Information 4: 7d7efd8da30dc1b8101a0c97f91b7d4b
> >>
> >> Files that help describe the problem
> >> Version.txt
> >> AppCompat.txt
> >> memory.hdmp
> >> minidump.mdmp
> >>
> >> When I go to Netflix and try to watch an instant movie Internet Explorer
> >> crashes and produces the following error:
> >>
> >> Internet Explorer has stopped working
> >>
> >>
> >> Here is the error log:
> >>
> >> Problem signature
> >> Problem Event Name: APPCRASH
> >> Application Name: iexplore.exe
> >> Application Version: 7.0.6000.16609
> >> Application Timestamp: 47575b9a
> >> Fault Module Name: Indiv01.key
> >> Fault Module Version: 11.0.6000.7000
> >> Fault Module Timestamp: 46defccc
> >> Exception Code: c0000005
> >> Exception Offset: 000a9624
> >> OS Version: 6.0.6000.2.0.0.256.1
> >> Locale ID: 1033
> >> Additional Information 1: 8d13
> >> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> Additional Information 3: 8d13
> >> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >> I know that it must have something to do with display and/or graphic
> >> drivers.
> >>
> >> I have the following 3 monitors connected to the system:
> >>
> >> Dell 3007WFP
> >> ViewSonic VG2230
> >> LG L226WTQ(Digital)
> >>
> >> I have two of the following graphic cards
> >> Nvidia 8800 GTX
> >>
> >> All of the above have the latest drivers installed
> >>
> >> Troubleshooting that I have done so far:
> >> 1) Driver update and rollback
> >> 2) Safemode booting
> >> 3) Connecting individual displays
> >> 4) Tested Windows Vista Ultimate 32-bit install on different hard drive –
> >> same problems appear once Nvidia Drivers are updated through Windows
> >> update
> >> or manual driver download. That is how I know that it must have something
> >> to
> >> do with display drivers.
> >>
>

at2hank

You ROCK!

"johntuck" wrote:

> Every time the Computer Starts I get the error:
> Windows Media Player Network Sharing Service has stopped working
>
> Here is the error log:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: wmpnetwk.exe
> Application Version: 11.0.6000.6324
> Application Timestamp: 4549b540
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46defccc
> Exception Code: c0000005
> Exception Offset: 000abbb8
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 7a9b
> Additional Information 2: 7d7efd8da30dc1b8101a0c97f91b7d4b
> Additional Information 3: 7a9b
> Additional Information 4: 7d7efd8da30dc1b8101a0c97f91b7d4b
>
> Files that help describe the problem
> Version.txt
> AppCompat.txt
> memory.hdmp
> minidump.mdmp
>
> When I go to Netflix and try to watch an instant movie Internet Explorer
> crashes and produces the following error:
>
> Internet Explorer has stopped working
>
>
> Here is the error log:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6000.16609
> Application Timestamp: 47575b9a
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 46defccc
> Exception Code: c0000005
> Exception Offset: 000a9624
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> I know that it must have something to do with display and/or graphic drivers.
>
> I have the following 3 monitors connected to the system:
>
> Dell 3007WFP
> ViewSonic VG2230
> LG L226WTQ(Digital)
>
> I have two of the following graphic cards
> Nvidia 8800 GTX
>
> All of the above have the latest drivers installed
>
> Troubleshooting that I have done so far:
> 1) Driver update and rollback
> 2) Safemode booting
> 3) Connecting individual displays
> 4) Tested Windows Vista Ultimate 32-bit install on different hard drive –
> same problems appear once Nvidia Drivers are updated through Windows update
> or manual driver download. That is how I know that it must have something to
> do with display drivers.
>