Cannot Copy/Paste or move files on 2000 Server.

Mr Happy

We have a windows 2000 server with SP4 and all the latest patches
running Citrix Metaframe XP.

The problem is rather odd, here is a scenario: I had a zip file I
wanted to extract and move to the Desktop. I created a folder named
tools. I extracted the files to a directory where I wanted to keep
them for future use. I then tried to copy the files from that folder
to the tools folder on the desktop. When I try to move the files I
get no error it just doesn't happen. I could however extract the
files from WinZip to that same folder instead of moving them there
through explorer.


Now for the odd part. I can go to another server and access the
hidden share \\computername\C$. From another computers explorer I
can
move any files I want to without any problems. I can also open a
command prompt and copy or move files with no problem. I tried
renaming the Explorer.exe to Explorer.old then extracted the
Explorer.ex_ from the 2000 Server installation CD. I then Rebooted
the server, but still have the same problems


I was talking to a Microsoft Technician who was also flabbergasted by
this but he talked to some colleagues who told him this was a known
bug and that there is a KB article on the fix. I have not been able
to find this KB article and feel I am just searching with the wrong
parameters.

If anyone could help with this it would be greatly appreciated.

Mr Happy

We contacted Microsoft and opened a ticket on the issue. After
several hours we got it fixed.

First there was a KB article that was on their very issue which had a
file to download and replace some possible corrupted system files.
However the KB article has not yet been released to the public and
event the package file was password protected. The rep wouldn't give
me the password. This alone didn't fix the issue. We also had to
remove and reinstall Internet explorer. After doing this all copy and
paste issues were resolved.

The sever is a Citrix server and is only really used for email and as
a file server of sorts. No one used the Internet explorer on the
server so it wasn't ever noticed that there was a problem with it
until we tried to setup a support session directly from the server for
Microsoft.

Mr Happy

We tried reapplying the SP4 earlier but it didn't seem to work. Since
I got absolutely no replies from this post, I figure I better put the
answer out there for the future. Maybee it will help someone else.

We contacted Microsoft and opened a ticket on the issue. After
several hours we got it fixed.

First there was a KB article that was on their very issue which had a
file to download and replace some possible corrupted system files.
However the KB article has not yet been released to the public and
event the package file was password protected. The rep wouldn't give
me the password. This alone didn't fix the issue. We also had to
remove and reinstall Internet explorer. After doing this all copy and
paste issues were resolved.

The sever is a Citrix server and is only really used for email and as
a file server of sorts. No one used the Internet explorer on the
server so it wasn't ever noticed that there was a problem with it
until we tried to setup a support session directly from the server for
Microsoft

Robert L. \(MS-MVP\)

Thank you for the tip.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com


"Mr Happy" <cdollar@gmail.com> wrote in message
news:1193413808.230429.178790@v3g2000hsg.googlegro ups.com...
> We tried reapplying the SP4 earlier but it didn't seem to work. Since
> I got absolutely no replies from this post, I figure I better put the
> answer out there for the future. Maybee it will help someone else.
>
> We contacted Microsoft and opened a ticket on the issue. After
> several hours we got it fixed.
>
> First there was a KB article that was on their very issue which had a
> file to download and replace some possible corrupted system files.
> However the KB article has not yet been released to the public and
> event the package file was password protected. The rep wouldn't give
> me the password. This alone didn't fix the issue. We also had to
> remove and reinstall Internet explorer. After doing this all copy and
> paste issues were resolved.
>
> The sever is a Citrix server and is only really used for email and as
> a file server of sorts. No one used the Internet explorer on the
> server so it wasn't ever noticed that there was a problem with it
> until we tried to setup a support session directly from the server for
> Microsoft
>