Offer Remote Assistance

Richard Brisby

I have enabled Offer Remote Assistance through GP and have been using it
successfully with XP machines for quite some time. I have just started using
a Vista machine and attempted to offer remote assistance to an XP client and
received an error message:

Your offer to help could not be sent. Check the following:
Do you have the correct permissions...
Is the remote computer turned on...
Is there a network problem...

I immediately re-tried to offer remote assistance to the sasme XP client
from an XP machine and it worked fine.

Do I need to modify a setting on the Vista PC to get Offer to work?

--
Richard

Mark L. Ferguson

You need Full admin rights. Starting the app you use to access the remote
assistance by rightclicking it, will show an option to 'run as
administrator'

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Mark L. Ferguson

..
"Richard Brisby" <RichardBrisby@discussions.microsoft.com> wrote in message
news:AA03196A-9770-4D0E-AF83-F2A8A506FC79@microsoft.com...
>I have enabled Offer Remote Assistance through GP and have been using it
> successfully with XP machines for quite some time. I have just started
> using
> a Vista machine and attempted to offer remote assistance to an XP client
> and
> received an error message:
>
> Your offer to help could not be sent. Check the following:
> Do you have the correct permissions...
> Is the remote computer turned on...
> Is there a network problem...
>
> I immediately re-tried to offer remote assistance to the sasme XP client
> from an XP machine and it worked fine.
>
> Do I need to modify a setting on the Vista PC to get Offer to work?
>
> --
> Richard

Richard Brisby

I do have full admin rights.
--
Richard


"Mark L. Ferguson" wrote:

> You need Full admin rights. Starting the app you use to access the remote
> assistance by rightclicking it, will show an option to 'run as
> administrator'
>
> --
> Was this helpful? Then click the "Yes" Ratings button. Voting helps the web
> interface.
> http://www.microsoft.com/wn3/locales....htm#RateAPost
>
> Mark L. Ferguson
>
> .
> "Richard Brisby" <RichardBrisby@discussions.microsoft.com> wrote in message
> news:AA03196A-9770-4D0E-AF83-F2A8A506FC79@microsoft.com...
> >I have enabled Offer Remote Assistance through GP and have been using it
> > successfully with XP machines for quite some time. I have just started
> > using
> > a Vista machine and attempted to offer remote assistance to an XP client
> > and
> > received an error message:
> >
> > Your offer to help could not be sent. Check the following:
> > Do you have the correct permissions...
> > Is the remote computer turned on...
> > Is there a network problem...
> >
> > I immediately re-tried to offer remote assistance to the sasme XP client
> > from an XP machine and it worked fine.
> >
> > Do I need to modify a setting on the Vista PC to get Offer to work?
> >
> > --
> > Richard
>

Mark L. Ferguson

Well, you know best what you want. Vista does not do it like other systems.

--
Was this helpful? Then click the "Yes" Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales....htm#RateAPost

Mark L. Ferguson

..
"Richard Brisby" <RichardBrisby@discussions.microsoft.com> wrote in message
news:BF3E9235-FC93-4874-B6F1-80ACF103C7CC@microsoft.com...
>I do have full admin rights.
> --
> Richard
>
>
> "Mark L. Ferguson" wrote:
>
>> You need Full admin rights. Starting the app you use to access the remote
>> assistance by rightclicking it, will show an option to 'run as
>> administrator'
>>
>> --
>> Was this helpful? Then click the "Yes" Ratings button. Voting helps the
>> web
>> interface.
>> http://www.microsoft.com/wn3/locales....htm#RateAPost
>>
>> Mark L. Ferguson
>>
>> .
>> "Richard Brisby" <RichardBrisby@discussions.microsoft.com> wrote in
>> message
>> news:AA03196A-9770-4D0E-AF83-F2A8A506FC79@microsoft.com...
>> >I have enabled Offer Remote Assistance through GP and have been using it
>> > successfully with XP machines for quite some time. I have just started
>> > using
>> > a Vista machine and attempted to offer remote assistance to an XP
>> > client
>> > and
>> > received an error message:
>> >
>> > Your offer to help could not be sent. Check the following:
>> > Do you have the correct permissions...
>> > Is the remote computer turned on...
>> > Is there a network problem...
>> >
>> > I immediately re-tried to offer remote assistance to the sasme XP
>> > client
>> > from an XP machine and it worked fine.
>> >
>> > Do I need to modify a setting on the Vista PC to get Offer to work?
>> >
>> > --
>> > Richard
>>