windows shuts down unexpectedly

rich

( I don't see the latest post you made in reply, I don't know if they
disappear from here, this is first time I have used this discussion group. I
had replied to it earleir today but don't see that reply either.) 1. Thanks
for link for cpuid to determine bios. Althugh i am not sure how to tell if
that is the latest bios for the motherboard or not.
-- System Manufacturer Gateway
System Name T5246
System S/N
Mainboard Vendor Gateway
Mainboard Model MCP61SM2MA
BIOS Vendor Phoenix Technologies, LTD
BIOS Version 6.00 PG
BIOS Date 11/10/2007

2. Regarding not using Sleep, maybe that would be one solution, to say
"Never" regarding sleep interval in Power Options, however that doesn't look
like it would solve the root cause of probelm. Although it might be a way to
help isolate what the problem is or is not caused by.


"Synapse Syndrome" wrote:

> "rich" <rich@discussions.microsoft.com> wrote in message
> news:20D71090-8D63-411D-B46C-0DC80977DD24@microsoft.com...
> > Windows shuts down unexpectedly. Is there a way to pinpoint the cause
> > based
> > on the logs and errors that Vista produces? I have read at least a half
> > dozen reasons suggested for this type of occurrence in general and wonder
> > if
> > there is information being captured by the system that can help pinpoint
> > the
> > cause for my specific case.
> >
> > Problem Reports and Solutons / View Problem History shows 11 instances of
> > this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one
> > 6
> > days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly
> > /
> > (date & time) Solution Available. However whenever connected to
> > Microsoft
> > site it never comes back with any solution.
> > Information from one of those messages:
> > Product
> >
> > Windows
> >
> > Problem
> >
> > Shut down unexpectedly
> >
> > Date
> >
> > 5/2/2008 7:07 PM
> >
> > Status
> >
> > Solution Available
> >
> > Problem signature
> >
> > Problem Event Name: BlueScreen
> >
> > OS Version: 6.0.6000.2.0.0.768.3
> >
> > Locale ID: 1033
> >
> > Files that help describe the problem (some files may no longer be
> > available)
> >
> > Mini050208-08.dmp
> >
> > sysdata.xml
> >
> > Version.txt
> >
> > Extra information about the problem
> >
> > BCCode: 9f
> >
> > BCP1: 00000003
> >
> > BCP2: 8356F030
> >
> > BCP3: 85946030
> >
> > BCP4: 83B56488
> >
> > OS Version: 6_0_6000
> >
> > Service Pack: 0_0
> >
> > Product: 768_1
> >
> > Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a
> >
> > Also when going to
> > Control Panel / Administrative Tools / Event Viewer it shows Critical
> > Errors
> > but there are never any results when connecting to Microsoft's web site
> > for
> > that either.
> >
> > Log Name: System
> > Source: Microsoft-Windows-Kernel-Power
> > Date: 5/2/2008 6:38:56 PM
> > Event ID: 41
> > Task Category: None
> > Level: Critical
> > Keywords: (2)
> > User: SYSTEM
> > Computer: emachine
> > Description:
> > The last sleep transition was unsuccessful. This error could be caused if
> > the system stopped responding, failed, or lost power during the sleep
> > transition.
> > Event Xml:
> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > <System>
> > <Provider Name="Microsoft-Windows-Kernel-Power"
> > Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
> > <EventID>41</EventID>
> > <Version>0</Version>
> > <Level>1</Level>
> > <Task>0</Task>
> > <Opcode>0</Opcode>
> > <Keywords>0x8000000000000002</Keywords>
> > <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
> > <EventRecordID>19361</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="4" ThreadID="8" />
> > <Channel>System</Channel>
> > <Computer>emachine</Computer>
> >
> > etc.
> >
> >
> > Any steps recommended to take to get to bottom of this?
>
>
> Your computer is having problems with going to Sleep. There are a lot of
> computers that have problems with Vista's Sleep function, and it seems to be
> happen with certain motherboards. I am not sure if SP1 has improved on this
> situation, but a BIOS update helped with my motherboard. If you are already
> using the latest BIOS for your motherboard, the easiest solution would be to
> not use Sleep. You need to go to Power Options and make sure that Sleep is
> not used. Maybe you could use Standby instead, without issues.
>
> ss.
>
>
>

rich

I changed when computer should sleep to "Never", but there was still an
unexpected shutdown today, so that apparently is not the casue, however the
problem encountered when trying to go to sleep which was reported in the
event log could be another symptom of what is causing system to shut down
unexpectedly, I guess. Whenever submitting those critical errors to Micrsoft
on line they always come back and say there were no results found, so they
don't provide much help in understanding what the problem is. Wonder if
there is any better way?
--
..


"Synapse Syndrome" wrote:

> "rich" <rich@discussions.microsoft.com> wrote in message
> news:20D71090-8D63-411D-B46C-0DC80977DD24@microsoft.com...
> > Windows shuts down unexpectedly. Is there a way to pinpoint the cause
> > based
> > on the logs and errors that Vista produces? I have read at least a half
> > dozen reasons suggested for this type of occurrence in general and wonder
> > if
> > there is information being captured by the system that can help pinpoint
> > the
> > cause for my specific case.
> >
> > Problem Reports and Solutons / View Problem History shows 11 instances of
> > this, 7 today at approximately 1/2 hour intervals and one 5 days ago, one
> > 6
> > days ago and two 7 days ago. It says : Windows / Shut Down Unexpectedly
> > /
> > (date & time) Solution Available. However whenever connected to
> > Microsoft
> > site it never comes back with any solution.
> > Information from one of those messages:
> > Product
> >
> > Windows
> >
> > Problem
> >
> > Shut down unexpectedly
> >
> > Date
> >
> > 5/2/2008 7:07 PM
> >
> > Status
> >
> > Solution Available
> >
> > Problem signature
> >
> > Problem Event Name: BlueScreen
> >
> > OS Version: 6.0.6000.2.0.0.768.3
> >
> > Locale ID: 1033
> >
> > Files that help describe the problem (some files may no longer be
> > available)
> >
> > Mini050208-08.dmp
> >
> > sysdata.xml
> >
> > Version.txt
> >
> > Extra information about the problem
> >
> > BCCode: 9f
> >
> > BCP1: 00000003
> >
> > BCP2: 8356F030
> >
> > BCP3: 85946030
> >
> > BCP4: 83B56488
> >
> > OS Version: 6_0_6000
> >
> > Service Pack: 0_0
> >
> > Product: 768_1
> >
> > Server information: 9d99154d-ac5b-4586-abd0-9ffbaff6894a
> >
> > Also when going to
> > Control Panel / Administrative Tools / Event Viewer it shows Critical
> > Errors
> > but there are never any results when connecting to Microsoft's web site
> > for
> > that either.
> >
> > Log Name: System
> > Source: Microsoft-Windows-Kernel-Power
> > Date: 5/2/2008 6:38:56 PM
> > Event ID: 41
> > Task Category: None
> > Level: Critical
> > Keywords: (2)
> > User: SYSTEM
> > Computer: emachine
> > Description:
> > The last sleep transition was unsuccessful. This error could be caused if
> > the system stopped responding, failed, or lost power during the sleep
> > transition.
> > Event Xml:
> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > <System>
> > <Provider Name="Microsoft-Windows-Kernel-Power"
> > Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
> > <EventID>41</EventID>
> > <Version>0</Version>
> > <Level>1</Level>
> > <Task>0</Task>
> > <Opcode>0</Opcode>
> > <Keywords>0x8000000000000002</Keywords>
> > <TimeCreated SystemTime="2008-05-02T23:38:56.458Z" />
> > <EventRecordID>19361</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="4" ThreadID="8" />
> > <Channel>System</Channel>
> > <Computer>emachine</Computer>
> >
> > etc.
> >
> >
> > Any steps recommended to take to get to bottom of this?
>
>
> Your computer is having problems with going to Sleep. There are a lot of
> computers that have problems with Vista's Sleep function, and it seems to be
> happen with certain motherboards. I am not sure if SP1 has improved on this
> situation, but a BIOS update helped with my motherboard. If you are already
> using the latest BIOS for your motherboard, the easiest solution would be to
> not use Sleep. You need to go to Power Options and make sure that Sleep is
> not used. Maybe you could use Standby instead, without issues.
>
> ss.
>
>
>

Synapse Syndrome

"rich" <rich@discussions.microsoft.com> wrote in message
news:88D72E3F-2158-45BF-9EB6-A57BE38FC407@microsoft.com...
>I changed when computer should sleep to "Never", but there was still an
> unexpected shutdown today, so that apparently is not the casue, however
> the
> problem encountered when trying to go to sleep which was reported in the
> event log could be another symptom of what is causing system to shut down
> unexpectedly, I guess. Whenever submitting those critical errors to
> Micrsoft
> on line they always come back and say there were no results found, so they
> don't provide much help in understanding what the problem is. Wonder if
> there is any better way?


What is the timestamp of the error messages? Are they from the time you are
trying to turn on the machine, or earlier, when you were not at the
computer?

ss.

rich

-- (If this is a duplcate, I had submitted a post but didnt look like it
showed up, not sure why, third time that has happened here.) First I'll
clarify that the computer shuts down and reboots automatically so it is not
needing to be turned back on. At least for the most recent occurences. For
the most recent occurence of this 2 days ago the message in Windows Problem
Reports and Solutions says that at 6:25 Windows shut down unexpectedly.

In event viewer, a critical message around this time is at 6:24:21:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/4/2008 6:24:21 PM
Event ID: 41
Task Category: None
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: emachine
Description:
The last sleep transition was unsuccessful. This error could be caused if
the system stopped responding, failed, or lost power during the sleep
transition.

An error message shows for 6:24:38 referring to a system shutdown at 6:22:28:

Log Name: System
Source: EventLog
Date: 5/4/2008 6:24:38 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: emachine
Description:
The previous system shutdown at 6:22:28 PM on 5/4/2008 was unexpected.


Even though in Power Management I changed the setting for when to put the
system to sleep to Never, it looks like there still was a message about a
problem sleeping (first message above)

I am not sure if these tell anything to indicate reason for shutdown problem
or if they are just a result of the fact that it shut down unexpectedly.
..


"Synapse Syndrome" wrote:

> "rich" <rich@discussions.microsoft.com> wrote in message
> news:88D72E3F-2158-45BF-9EB6-A57BE38FC407@microsoft.com...
> >I changed when computer should sleep to "Never", but there was still an
> > unexpected shutdown today, so that apparently is not the casue, however
> > the
> > problem encountered when trying to go to sleep which was reported in the
> > event log could be another symptom of what is causing system to shut down
> > unexpectedly, I guess. Whenever submitting those critical errors to
> > Micrsoft
> > on line they always come back and say there were no results found, so they
> > don't provide much help in understanding what the problem is. Wonder if
> > there is any better way?
>
>
> What is the timestamp of the error messages? Are they from the time you are
> trying to turn on the machine, or earlier, when you were not at the
> computer?
>
> ss.
>
>
>

deepen03

I have a custom desktop and just recently i would be using the computer
and after about 10 minutes, it goes into shutdown sequence. A few weeks
ago, lasted for about 5-6 hours then went into shutdown sequence.
It doesn't just turn off byitself, it actually goes into shutdown mode
by itself.

I don't know if its a software problem or hardware.
I would appreciate any help.
Thanks.

deepen03

deepen03;674218 Wrote:
> I have a custom desktop and just recently i would be using the computer
> and after about 10 minutes, it goes into shutdown sequence. A few weeks
> ago, lasted for about 5-6 hours then went into shutdown sequence.
> It doesn't just turn off byitself, it actually goes into shutdown mode
> by itself.
>
> I don't know if its a software problem or hardware.
> I would appreciate any help.
> Thanks.

it was just overheating, i openup up my desktop and all 5 fans were
clogged with dust. I cleaned it with compressed air and now the computer
runs perfectly.