Windows explorer stopped working

kc

When I try to copy to a folder or move files from one folder to another, I
get a message "windows stopped working" followed by "windows is restarting"
My step as follows: step1- highlight file, step2 - click "edit", step3 -
click "copy to foder" or "move to folder", step4 - select folder to copy or
move to. This is when I get the message and windows explorer shuts down and
restarts. I've tried reformating windows many many times with no help.
Note- I can copy a file with no message when I drag from one folder to
another folder.