Problem with drivers for HP PhotoSmart S20 # C5101A scanner

Ian & Lynn Carpenter

I have a Vista Home Premium operating system.

HP tells me there is no compatable driver to use between Vista and the above
scanner. Therefore buy a new scanner! Strange

Any suggestions please

Thanks

Ian Carpenter

Dave

Not much you can do....
buy a new scanner....
or leave that scanner on your old XP computer.


--
Vista Home Premium 32 SP1



"Ian & Lynn Carpenter" <> wrote in message
news:.gbl...
> I have a Vista Home Premium operating system.
>
> HP tells me there is no compatable driver to use between Vista and the
> above scanner. Therefore buy a new scanner! Strange
>
> Any suggestions please
>
> Thanks
>
> Ian Carpenter

huwyngr

In article <.gbl>, Ian & Lynn Carpenter wrote:

> HP tells me there is no compatable driver to use between Vista and the above*
> scanner.

What version of Windows are you using it on at present, or have you been in the
past? If XP then get the latest versions from:


os=228&lc=en&cc=us&lang=en&product=59968&dlc=en

There's a main download and an update.

If you have any HP software that you have tried uninstall it using Remove
Programs and then disconnect the USB cable from the PC end and install the XP
software as follows:

Locate the downloaded file ps804en.exe 1/1 (70.62M) on your computer, Right
Mouse Click on it and select Properties / Compatibility TAB.

On that TAB, check Use Compatibility mode and set it to XP with SP2 and also
check lower down the [x] Run as Administrator and OK your way out.

Do not connect the device until the installation procedure tells you to or
until you get to Finish.

Then repeat the procedure on the downloaded update file ps803mu.exe 1/1
(373.11k) although you can leave the USB cable connected unless it tells you
otherwise.

Hopefully that might work .....

I'm using a very old HP SJ5P scanner in this fashion although it is scsi
connected.