Trying to install QuickTime v716 gives error: "The older version of QuickTime cannot be removed. Contact your technical support group."

Richard A. Landkamer

I am trying to install QuickTime v716 under Windows XP SP2. I previously completely uninstalled QuickTime v715 according to the instructions at <http://docs.info.apple.com/article.html?artnum=93698>. However, I still get the following pop up error message every time that I attempt to install QuickTime v716: "The older version of QuickTime cannot be removed. Contact your technical support group."

The following more detailed error message is copied and pasted from the Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at .
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at .


This latter error message can only be found in the Windows XP Application Event Viewer. You do not see this error when trying to install QuickTime v716.

There is no key 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList' in my Windows XP Registry. Could this last error be the real cause of why I cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a standalone product. I am not trying to install the version of QuickTime v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that came bundled with iTunes. What a mess! My Windows XP Registry is now loaded with entries containing the name "iTunes". These entries cannot be deleted. Every time that I attempt to delete one of these Registry entries using the Windows XP Registry Editor, I get the following error message: "Cannot delete iTunes... Error while deleting key." I have standard Windows XP Administrator authority over my computer. Why can't I delete these obsolete entries from my Windows XP Registry? When I attempt to delete any of these entries, there are no error messages created in any of the Windows XP Event Viewers. I originally discovered these Registry entries that cannot be deleted when I ran the "Norton Win Doctor" component of Norton Utilities that came with the 2004 Version of Norton SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of the obsolete iTunes Registry entries either. Can anyone tell me how to delete these obsolete iTunes Registry entries from my Windows XP Registry? I wonder if these undeletable iTunes entries in my Windows XP Registry could possibly be related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete QuickTime entries from my Windows XP Registry after I uninstalled previous releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly appreciated. Thank you.

Richard A. Landkamer

Rock

"Richard A. Landkamer" <> wrote

I am trying to install QuickTime v716 under Windows XP SP2. I previously
completely uninstalled QuickTime v715 according to the instructions at
<http://docs.info.apple.com/article.html?artnum=93698>. However, I still
get the following pop up error message every time that I attempt to install
QuickTime v716: "The older version of QuickTime cannot be removed. Contact
your technical support group."

The following more detailed error message is copied and pasted from the
Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at
.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at
.


This latter error message can only be found in the Windows XP Application
Event Viewer. You do not see this error when trying to install QuickTime
v716.

There is no key
'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
in my Windows XP Registry. Could this last error be the real cause of why I
cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a
standalone product. I am not trying to install the version of QuickTime
v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that
came bundled with iTunes. What a mess! My Windows XP Registry is now
loaded with entries containing the name "iTunes". These entries cannot be
deleted. Every time that I attempt to delete one of these Registry entries
using the Windows XP Registry Editor, I get the following error message:
"Cannot delete iTunes... Error while deleting key." I have standard Windows
XP Administrator authority over my computer. Why can't I delete these
obsolete entries from my Windows XP Registry? When I attempt to delete any
of these entries, there are no error messages created in any of the Windows
XP Event Viewers. I originally discovered these Registry entries that
cannot be deleted when I ran the "Norton Win Doctor" component of Norton
Utilities that came with the 2004 Version of Norton SystemWorks. The 2004
version of "Norton Win Doctor" cannot delete any of the obsolete iTunes
Registry entries either. Can anyone tell me how to delete these obsolete
iTunes Registry entries from my Windows XP Registry? I wonder if these
undeletable iTunes entries in my Windows XP Registry could possibly be
related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete
QuickTime entries from my Windows XP Registry after I uninstalled previous
releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly
appreciated. Thank you.

__________________________________

Download and run the Windows Installer Clean Up Utility. Delete any
references to QuickTime.

Description of the Windows Installer CleanUp Utility


I suggest you get rid of Norton Win Doctor. It is of little value.

--
Rock [MS-MVP User/Shell]

Rock

"Richard A. Landkamer" <> wrote

I am trying to install QuickTime v716 under Windows XP SP2. I previously
completely uninstalled QuickTime v715 according to the instructions at
<http://docs.info.apple.com/article.html?artnum=93698>. However, I still
get the following pop up error message every time that I attempt to install
QuickTime v716: "The older version of QuickTime cannot be removed. Contact
your technical support group."

The following more detailed error message is copied and pasted from the
Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at
.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key
'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at
.


This latter error message can only be found in the Windows XP Application
Event Viewer. You do not see this error when trying to install QuickTime
v716.

There is no key
'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
in my Windows XP Registry. Could this last error be the real cause of why I
cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a
standalone product. I am not trying to install the version of QuickTime
v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that
came bundled with iTunes. What a mess! My Windows XP Registry is now
loaded with entries containing the name "iTunes". These entries cannot be
deleted. Every time that I attempt to delete one of these Registry entries
using the Windows XP Registry Editor, I get the following error message:
"Cannot delete iTunes... Error while deleting key." I have standard Windows
XP Administrator authority over my computer. Why can't I delete these
obsolete entries from my Windows XP Registry? When I attempt to delete any
of these entries, there are no error messages created in any of the Windows
XP Event Viewers. I originally discovered these Registry entries that
cannot be deleted when I ran the "Norton Win Doctor" component of Norton
Utilities that came with the 2004 Version of Norton SystemWorks. The 2004
version of "Norton Win Doctor" cannot delete any of the obsolete iTunes
Registry entries either. Can anyone tell me how to delete these obsolete
iTunes Registry entries from my Windows XP Registry? I wonder if these
undeletable iTunes entries in my Windows XP Registry could possibly be
related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete
QuickTime entries from my Windows XP Registry after I uninstalled previous
releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly
appreciated. Thank you.

__________________________________

Download and run the Windows Installer Clean Up Utility. Delete any
references to QuickTime.

Description of the Windows Installer CleanUp Utility


I suggest you get rid of Norton Win Doctor. It is of little value.

--
Rock [MS-MVP User/Shell]

Allan

"Rock" <> wrote in message
news:.gbl...
> "Richard A. Landkamer" <> wrote
>
> I am trying to install QuickTime v716 under Windows XP SP2. I previously
> completely uninstalled QuickTime v715 according to the instructions at
> <http://docs.info.apple.com/article.html?artnum=93698>. However, I still
> get the following pop up error message every time that I attempt to
> install QuickTime v716: "The older version of QuickTime cannot be
> removed. Contact your technical support group."
>
> The following more detailed error message is copied and pasted from the
> Windows XP Application Event Viewer:
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 11714
> Date: 6/3/2007
> Time: 6:26:33 PM
> User: MYCOMPUTER\Richard A. Landkamer
> Computer: MYCOMPUTER
> Description:
> Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
> removed. Contact your technical support group. System Error 1610.
>
> For more information, see Help and Support Center at
> .
> Data:
> 0000: 7b 30 38 30 39 34 45 30 {08094E0
> 0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
> 0010: 38 35 33 2d 39 44 33 31 853-9D31
> 0018: 2d 36 44 30 37 34 33 44 -6D0743D
> 0020: 46 35 33 32 38 7d F5328}
>
> Curiously the following error message preceded the above error message:
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1002
> Date: 6/3/2007
> Time: 6:26:26 PM
> User: MYCOMPUTER\Richard A. Landkamer
> Computer: MYCOMPUTER
> Description:
> Unexpected or missing value (name: 'PackageName', value: '') in key
> 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
>
> For more information, see Help and Support Center at
> .
>
>
> This latter error message can only be found in the Windows XP Application
> Event Viewer. You do not see this error when trying to install QuickTime
> v716.
>
> There is no key
> 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
> in my Windows XP Registry. Could this last error be the real cause of why
> I cannot install QuickTime v716 on my computer?
>
> It should be noted that I am only trying to install QuickTime v716 as a
> standalone product. I am not trying to install the version of QuickTime
> v716 that comes bundled with iTunes.
>
> One last question: Back in 2005, I installed a version of QuickTime that
> came bundled with iTunes. What a mess! My Windows XP Registry is now
> loaded with entries containing the name "iTunes". These entries cannot be
> deleted. Every time that I attempt to delete one of these Registry
> entries using the Windows XP Registry Editor, I get the following error
> message: "Cannot delete iTunes... Error while deleting key." I have
> standard Windows XP Administrator authority over my computer. Why can't I
> delete these obsolete entries from my Windows XP Registry? When I attempt
> to delete any of these entries, there are no error messages created in any
> of the Windows XP Event Viewers. I originally discovered these Registry
> entries that cannot be deleted when I ran the "Norton Win Doctor"
> component of Norton Utilities that came with the 2004 Version of Norton
> SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of
> the obsolete iTunes Registry entries either. Can anyone tell me how to
> delete these obsolete iTunes Registry entries from my Windows XP Registry?
> I wonder if these undeletable iTunes entries in my Windows XP Registry
> could possibly be related to why I cannot install QuickTime v716.
>
> On the other hand, "Norton Win Doctor" has been able to delete obsolete
> QuickTime entries from my Windows XP Registry after I uninstalled previous
> releases of QuickTime.
>
> Any help that anyone can give me regarding this problem will be greatly
> appreciated. Thank you.
>
> __________________________________
>
> Download and run the Windows Installer Clean Up Utility. Delete any
> references to QuickTime.
>
> Description of the Windows Installer CleanUp Utility
>
>
> I suggest you get rid of Norton Win Doctor. It is of little value.
>
> --
> Rock [MS-MVP User/Shell]
I suggest you reinstall QT 7.1.5 and then uninstall again. Just in case you
did not save the standalone installation package for QT 7.1.5 I have found a
link to it on Apple's website :
. Then
after you uninstall restart the system (unlike what it says in the apple
instructions that you followed). After restarting Windows XP install QT
7.1.6 and see if it works this time without errors. I don't blame you for
not wanting iTunes if you don't need another media player installed on your
system.

Allan

"Rock" <> wrote in message
news:.gbl...
> "Richard A. Landkamer" <> wrote
>
> I am trying to install QuickTime v716 under Windows XP SP2. I previously
> completely uninstalled QuickTime v715 according to the instructions at
> <http://docs.info.apple.com/article.html?artnum=93698>. However, I still
> get the following pop up error message every time that I attempt to
> install QuickTime v716: "The older version of QuickTime cannot be
> removed. Contact your technical support group."
>
> The following more detailed error message is copied and pasted from the
> Windows XP Application Event Viewer:
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 11714
> Date: 6/3/2007
> Time: 6:26:33 PM
> User: MYCOMPUTER\Richard A. Landkamer
> Computer: MYCOMPUTER
> Description:
> Product: QuickTime -- Error 1714. The older version of QuickTime cannot be
> removed. Contact your technical support group. System Error 1610.
>
> For more information, see Help and Support Center at
> .
> Data:
> 0000: 7b 30 38 30 39 34 45 30 {08094E0
> 0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
> 0010: 38 35 33 2d 39 44 33 31 853-9D31
> 0018: 2d 36 44 30 37 34 33 44 -6D0743D
> 0020: 46 35 33 32 38 7d F5328}
>
> Curiously the following error message preceded the above error message:
>
> Event Type: Error
> Event Source: MsiInstaller
> Event Category: None
> Event ID: 1002
> Date: 6/3/2007
> Time: 6:26:26 PM
> User: MYCOMPUTER\Richard A. Landkamer
> Computer: MYCOMPUTER
> Description:
> Unexpected or missing value (name: 'PackageName', value: '') in key
> 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
>
> For more information, see Help and Support Center at
> .
>
>
> This latter error message can only be found in the Windows XP Application
> Event Viewer. You do not see this error when trying to install QuickTime
> v716.
>
> There is no key
> 'HKLM\Software\Classes\Installer\Products\EE8A8683 15050BD4D86FF4B4A8890D38\SourceList'
> in my Windows XP Registry. Could this last error be the real cause of why
> I cannot install QuickTime v716 on my computer?
>
> It should be noted that I am only trying to install QuickTime v716 as a
> standalone product. I am not trying to install the version of QuickTime
> v716 that comes bundled with iTunes.
>
> One last question: Back in 2005, I installed a version of QuickTime that
> came bundled with iTunes. What a mess! My Windows XP Registry is now
> loaded with entries containing the name "iTunes". These entries cannot be
> deleted. Every time that I attempt to delete one of these Registry
> entries using the Windows XP Registry Editor, I get the following error
> message: "Cannot delete iTunes... Error while deleting key." I have
> standard Windows XP Administrator authority over my computer. Why can't I
> delete these obsolete entries from my Windows XP Registry? When I attempt
> to delete any of these entries, there are no error messages created in any
> of the Windows XP Event Viewers. I originally discovered these Registry
> entries that cannot be deleted when I ran the "Norton Win Doctor"
> component of Norton Utilities that came with the 2004 Version of Norton
> SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of
> the obsolete iTunes Registry entries either. Can anyone tell me how to
> delete these obsolete iTunes Registry entries from my Windows XP Registry?
> I wonder if these undeletable iTunes entries in my Windows XP Registry
> could possibly be related to why I cannot install QuickTime v716.
>
> On the other hand, "Norton Win Doctor" has been able to delete obsolete
> QuickTime entries from my Windows XP Registry after I uninstalled previous
> releases of QuickTime.
>
> Any help that anyone can give me regarding this problem will be greatly
> appreciated. Thank you.
>
> __________________________________
>
> Download and run the Windows Installer Clean Up Utility. Delete any
> references to QuickTime.
>
> Description of the Windows Installer CleanUp Utility
>
>
> I suggest you get rid of Norton Win Doctor. It is of little value.
>
> --
> Rock [MS-MVP User/Shell]
I suggest you reinstall QT 7.1.5 and then uninstall again. Just in case you
did not save the standalone installation package for QT 7.1.5 I have found a
link to it on Apple's website :
. Then
after you uninstall restart the system (unlike what it says in the apple
instructions that you followed). After restarting Windows XP install QT
7.1.6 and see if it works this time without errors. I don't blame you for
not wanting iTunes if you don't need another media player installed on your
system.

Rock

"Richard A. Landkamer" wrote
> Rock:
>
> Last night I downloaded and installed the Windows Installer Clean Up
> Utility. When I
> ran this utility, there were NO references in this list to QuickTime, so
> there was nothing
> that I could delete directly pertaining to QuickTime. I did find a
> reference to some
> Apple Computer update product, so I deleted that.
>
> I tried installing QuickTime v716 again, and I still get the same errors
> that I did before.
> There is nothing left for me to delete, except those Registry entries
> pertaining to iTunes
> that I cannot delete, and nobody so far has told me how to delete. At
> this point, it has
> to be those Registry entries. There is nothing else that I can find to
> delete pertaining to
> any Apple Computer product and/or QuickTime.

Ah, too bad. It was worth a shot. Sorry I don't have anything else to
suggest. Good luck.

--
Rock [MS-MVP User/Shell]

Rock

"Richard A. Landkamer" wrote
> Rock:
>
> Last night I downloaded and installed the Windows Installer Clean Up
> Utility. When I
> ran this utility, there were NO references in this list to QuickTime, so
> there was nothing
> that I could delete directly pertaining to QuickTime. I did find a
> reference to some
> Apple Computer update product, so I deleted that.
>
> I tried installing QuickTime v716 again, and I still get the same errors
> that I did before.
> There is nothing left for me to delete, except those Registry entries
> pertaining to iTunes
> that I cannot delete, and nobody so far has told me how to delete. At
> this point, it has
> to be those Registry entries. There is nothing else that I can find to
> delete pertaining to
> any Apple Computer product and/or QuickTime.

Ah, too bad. It was worth a shot. Sorry I don't have anything else to
suggest. Good luck.

--
Rock [MS-MVP User/Shell]

Allan

"Richard A. Landkamer" <> wrote in message
news:%.gbl...
> Rock:
>
> Last night I downloaded and installed the Windows Installer Clean Up
> Utility. When I
> ran this utility, there were NO references in this list to QuickTime, so
> there was nothing
> that I could delete directly pertaining to QuickTime. I did find a
> reference to some
> Apple Computer update product, so I deleted that.
>
> I tried installing QuickTime v716 again, and I still get the same errors
> that I did before.
> There is nothing left for me to delete, except those Registry entries
> pertaining to iTunes
> that I cannot delete, and nobody so far has told me how to delete. At
> this point, it has
> to be those Registry entries. There is nothing else that I can find to
> delete pertaining to
> any Apple Computer product and/or QuickTime.
>
> Richard A. Landkamer
>
>
> "Rock" <> wrote in message
> news:.gbl...
>
>
I forgot to mention that if you just want to update QT 7.1.5 to 7.1.6 you
don't even need to run the full installer; just apply the "Security Update
Version 1" which is available at this link :
.
Of course, you still need to reinstall QT 7.1.5 in order to apply the
update. This is how I updated QT on my own system last Saturday morning.

Allan

"Richard A. Landkamer" <> wrote in message
news:%.gbl...
> Rock:
>
> Last night I downloaded and installed the Windows Installer Clean Up
> Utility. When I
> ran this utility, there were NO references in this list to QuickTime, so
> there was nothing
> that I could delete directly pertaining to QuickTime. I did find a
> reference to some
> Apple Computer update product, so I deleted that.
>
> I tried installing QuickTime v716 again, and I still get the same errors
> that I did before.
> There is nothing left for me to delete, except those Registry entries
> pertaining to iTunes
> that I cannot delete, and nobody so far has told me how to delete. At
> this point, it has
> to be those Registry entries. There is nothing else that I can find to
> delete pertaining to
> any Apple Computer product and/or QuickTime.
>
> Richard A. Landkamer
>
>
> "Rock" <> wrote in message
> news:.gbl...
>
>
I forgot to mention that if you just want to update QT 7.1.5 to 7.1.6 you
don't even need to run the full installer; just apply the "Security Update
Version 1" which is available at this link :
.
Of course, you still need to reinstall QT 7.1.5 in order to apply the
update. This is how I updated QT on my own system last Saturday morning.

Doug

You shouldn't have tried to uninstall the previous version. The
new version would have taken care of that in its own way. I have
never had a problem with QuickTime for 5 years already. Do it
their recommended way.
-

"Richard A. Landkamer" <> wrote in message
news:%23fMxhe$.gbl...
> Rock:
>
> My previous QuickTime v715 was also a stand alone version. It
> was
> back in 2005 that I installed an older version that contained
> both Quick
> Time and iTunes. If I recall correctly, I had to install them
> both together.
> I do not recall any option to only install QuickTime back in
> 2005.
>
> It was earlier this year that I installed QuickTime v715. I
> recall that I
> had difficulty installing this version, but I did get it to
> install. However,
> what was supposed to be the automatic update feature in
> QuickTime
> v715 never worked. When I would try using it, my computer
> went
> into some kind of CPU loop, and I had to cancel QuickTime
> v715.
> So when I discovered that QuickTime v716 was available this
> last
> weekend, I decided to try and get a fresh start by
> uninstalling Quick
> Time v715 and installing QuickTime v716. The rest you know.
>
> I have discovered a partial workaround for my problem. The
> current
> version of RealPlayer supports QuickTime Movies and other
> Quick
> Time file formats. However, this only seems to work with
> Internet
> Explorer. This workaround does not work with the current
> release of
> Mozilla Firefox, which I also use. For some reason, Mozilla
> Firefox
> does not recognize that I have configured RealPlayer to
> process all
> Quick Time file formats, and instead insists that I install
> QuickTime.
>
> With this partial workaround solution, my inclination is to
> wait for
> Apple Computer to develop a release of QuickTime that can
> actually
> be installed after someone has installed previous buggy
> versions of
> their QuickTime and iTunes software. If Apple Computer really
> wants their products to be able to run on Windows based
> computers
> - and not just on Macs - they will eventually have to fix
> these kinds
> of problems.
>
> Richard A. Landkamer
>
>
> "Allan" <> wrote in message
> news:.gbl...
>>
>> "Rock" <> wrote in message
>> news:.gbl...
>>> "Richard A. Landkamer" wrote
>>>> Rock:
>>>>
>>>> Last night I downloaded and installed the Windows Installer
>>>> Clean Up Utility. When I
>>>> ran this utility, there were NO references in this list to
>>>> QuickTime, so there was nothing
>>>> that I could delete directly pertaining to QuickTime. I
>>>> did find a reference to some
>>>> Apple Computer update product, so I deleted that.
>>>>
>>>> I tried installing QuickTime v716 again, and I still get
>>>> the same errors that I did before.
>>>> There is nothing left for me to delete, except those
>>>> Registry entries pertaining to iTunes
>>>> that I cannot delete, and nobody so far has told me how to
>>>> delete. At this point, it has
>>>> to be those Registry entries. There is nothing else that I
>>>> can find to delete pertaining to
>>>> any Apple Computer product and/or QuickTime.
>>>
>>> Ah, too bad. It was worth a shot. Sorry I don't have
>>> anything else to suggest. Good luck.
>>>
>>> --
>>> Rock [MS-MVP User/Shell]
>> The Windows Installer Cleanup utility may yet come in handy
>> if he continues to work on this problem. He may have to
>> download the installer for the iTunes version that was
>> improperly uninstalled last year and run it again. I find it
>> useful for maintaining Norton IS (fixing script errors) .
>> Once again, I suggest reinstalling QT 7.1.5 and starting
>> over.
>>
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