Can't get into Windows due to Fatal Error STOP: c000021a

SonomaAirporter

Yesterday after installing 4 Windows updates, upon trying to restart my
laptop, I get the BSOD:

STOP: C000021a {Fatal System Error}
The Windows Logon Process System process terminated unexpectedly with a
status of
0xc00005 (0x00000000 0x00000000)
The system has been shut down.

I've read everything in this forum and Googled c000021a, but cannot get past
the BSOD and into Windows.

The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I got
it used on eBay so have no startup or recovery CDs. It has worked flawlessly
for the three months I've owned it.

Does anyone have a suggestion, or should I just go out, buy a retail XP and
do a complete re-install?

Rock

"SonomaAirporter" wrote
> Yesterday after installing 4 Windows updates, upon trying to restart my
> laptop, I get the BSOD:
>
> STOP: C000021a {Fatal System Error}
> The Windows Logon Process System process terminated unexpectedly with a
> status of
> 0xc00005 (0x00000000 0x00000000)
> The system has been shut down.
>
> I've read everything in this forum and Googled c000021a, but cannot get
> past
> the BSOD and into Windows.
>
> The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I got
> it used on eBay so have no startup or recovery CDs. It has worked
> flawlessly
> for the three months I've owned it.
>
> Does anyone have a suggestion, or should I just go out, buy a retail XP
> and
> do a complete re-install?

Sorry I don't have a resolution for your problem. If you can't boot into
safe mode to run a system restore, then the next fix would be to do a repair
install. But for that you need an installation CD.



For it to have been a legitimate transfer of the XP license along the with
sale of the computer, the computer should have come with the installation or
recovery CD. Or it could have a hidden partition on the hard drive that has
an image of the system as received from Dell. If that recovery partition is
not on the drive, and you did not receive any CD's with the computer, then
you don't have a valid license for running XP and you'll need to buy a copy
of it.

Another option, if there is a sticker on the laptop, usually on the bottom,
that contains a product key, that should work with a generic OEM XP
installation CD of the same type. You could borrow such a CD from someone
and use that to do a repair install. You could make a copy of it and use
that in the future.

The CD has to match the product key on the sticker in that it must be a
generic OEM CD and match as to
Home vs. Pro
Language version.

Without any means to restore the system, what would have been a good idea
was to image the system using something like Acronis True Image Home,
version 10, saving the image on an external hard drive. Image regularly and
before making any system changes. That way when a software problem like
this occurs just restore the most recent image and you have a working system
in short order.

Good luck.

--
Rock [MS-MVP User/Shell]

Rock

"SonomaAirporter" wrote
> Yesterday after installing 4 Windows updates, upon trying to restart my
> laptop, I get the BSOD:
>
> STOP: C000021a {Fatal System Error}
> The Windows Logon Process System process terminated unexpectedly with a
> status of
> 0xc00005 (0x00000000 0x00000000)
> The system has been shut down.
>
> I've read everything in this forum and Googled c000021a, but cannot get
> past
> the BSOD and into Windows.
>
> The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I got
> it used on eBay so have no startup or recovery CDs. It has worked
> flawlessly
> for the three months I've owned it.
>
> Does anyone have a suggestion, or should I just go out, buy a retail XP
> and
> do a complete re-install?

Sorry I don't have a resolution for your problem. If you can't boot into
safe mode to run a system restore, then the next fix would be to do a repair
install. But for that you need an installation CD.



For it to have been a legitimate transfer of the XP license along the with
sale of the computer, the computer should have come with the installation or
recovery CD. Or it could have a hidden partition on the hard drive that has
an image of the system as received from Dell. If that recovery partition is
not on the drive, and you did not receive any CD's with the computer, then
you don't have a valid license for running XP and you'll need to buy a copy
of it.

Another option, if there is a sticker on the laptop, usually on the bottom,
that contains a product key, that should work with a generic OEM XP
installation CD of the same type. You could borrow such a CD from someone
and use that to do a repair install. You could make a copy of it and use
that in the future.

The CD has to match the product key on the sticker in that it must be a
generic OEM CD and match as to
Home vs. Pro
Language version.

Without any means to restore the system, what would have been a good idea
was to image the system using something like Acronis True Image Home,
version 10, saving the image on an external hard drive. Image regularly and
before making any system changes. That way when a software problem like
this occurs just restore the most recent image and you have a working system
in short order.

Good luck.

--
Rock [MS-MVP User/Shell]

SonomaAirporter

Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
Windows 2000. And there is no recovery partition on the hard as well as no
install or recovery CD. So I guess I'm screwed (ya gets what ya pays for!).

Fortunately, I have no critical files on that drive. And, for all the
installed software I have the CDs. And I use Open Office and Firefox, so can
just download and install those once this problem is resolved.

If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying for a
retail XP Pro. Would I be able to try a repair install with the retail XP Pro?

"Rock" wrote:

> "SonomaAirporter" wrote
> > Yesterday after installing 4 Windows updates, upon trying to restart my
> > laptop, I get the BSOD:
> >
> > STOP: C000021a {Fatal System Error}
> > The Windows Logon Process System process terminated unexpectedly with a
> > status of
> > 0xc00005 (0x00000000 0x00000000)
> > The system has been shut down.
> >
> > I've read everything in this forum and Googled c000021a, but cannot get
> > past
> > the BSOD and into Windows.
> >
> > The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I got
> > it used on eBay so have no startup or recovery CDs. It has worked
> > flawlessly
> > for the three months I've owned it.
> >
> > Does anyone have a suggestion, or should I just go out, buy a retail XP
> > and
> > do a complete re-install?
>
> Sorry I don't have a resolution for your problem. If you can't boot into
> safe mode to run a system restore, then the next fix would be to do a repair
> install. But for that you need an installation CD.
>
>
>
> For it to have been a legitimate transfer of the XP license along the with
> sale of the computer, the computer should have come with the installation or
> recovery CD. Or it could have a hidden partition on the hard drive that has
> an image of the system as received from Dell. If that recovery partition is
> not on the drive, and you did not receive any CD's with the computer, then
> you don't have a valid license for running XP and you'll need to buy a copy
> of it.
>
> Another option, if there is a sticker on the laptop, usually on the bottom,
> that contains a product key, that should work with a generic OEM XP
> installation CD of the same type. You could borrow such a CD from someone
> and use that to do a repair install. You could make a copy of it and use
> that in the future.
>
> The CD has to match the product key on the sticker in that it must be a
> generic OEM CD and match as to
> Home vs. Pro
> Language version.
>
> Without any means to restore the system, what would have been a good idea
> was to image the system using something like Acronis True Image Home,
> version 10, saving the image on an external hard drive. Image regularly and
> before making any system changes. That way when a software problem like
> this occurs just restore the most recent image and you have a working system
> in short order.
>
> Good luck.
>
> --
> Rock [MS-MVP User/Shell]
>
>

Rock

"SonomaAirporter" wrote
> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
> Windows 2000. And there is no recovery partition on the hard as well as no
> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
> for!).
>
> Fortunately, I have no critical files on that drive. And, for all the
> installed software I have the CDs. And I use Open Office and Firefox, so
> can
> just download and install those once this problem is resolved.
>
> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying for
> a
> retail XP Pro. Would I be able to try a repair install with the retail XP
> Pro?

<snip>

I think you should be able to but you'll need to enter the retail XP Pro
product key.

--
Rock [MS-MVP User/Shell]

Rock

"SonomaAirporter" wrote
> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
> Windows 2000. And there is no recovery partition on the hard as well as no
> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
> for!).
>
> Fortunately, I have no critical files on that drive. And, for all the
> installed software I have the CDs. And I use Open Office and Firefox, so
> can
> just download and install those once this problem is resolved.
>
> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying for
> a
> retail XP Pro. Would I be able to try a repair install with the retail XP
> Pro?

<snip>

I think you should be able to but you'll need to enter the retail XP Pro
product key.

--
Rock [MS-MVP User/Shell]

Patrick Keenan

"SonomaAirporter" <> wrote in
message news:...
> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
> Windows 2000. And there is no recovery partition on the hard as well as no
> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
> for!).
>
> Fortunately, I have no critical files on that drive. And, for all the
> installed software I have the CDs. And I use Open Office and Firefox, so
> can
> just download and install those once this problem is resolved.
>
> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying for
> a
> retail XP Pro. Would I be able to try a repair install with the retail XP
> Pro?

You can try, but it probably won't be successful. The retail key will not
be the same as the Dell OEM key, and the Dell key will very likely be
rejected.

HTH
-pk


> "Rock" wrote:
>
>> "SonomaAirporter" wrote
>> > Yesterday after installing 4 Windows updates, upon trying to restart my
>> > laptop, I get the BSOD:
>> >
>> > STOP: C000021a {Fatal System Error}
>> > The Windows Logon Process System process terminated unexpectedly with a
>> > status of
>> > 0xc00005 (0x00000000 0x00000000)
>> > The system has been shut down.
>> >
>> > I've read everything in this forum and Googled c000021a, but cannot get
>> > past
>> > the BSOD and into Windows.
>> >
>> > The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I
>> > got
>> > it used on eBay so have no startup or recovery CDs. It has worked
>> > flawlessly
>> > for the three months I've owned it.
>> >
>> > Does anyone have a suggestion, or should I just go out, buy a retail XP
>> > and
>> > do a complete re-install?
>>
>> Sorry I don't have a resolution for your problem. If you can't boot into
>> safe mode to run a system restore, then the next fix would be to do a
>> repair
>> install. But for that you need an installation CD.
>>
>>
>>
>> For it to have been a legitimate transfer of the XP license along the
>> with
>> sale of the computer, the computer should have come with the installation
>> or
>> recovery CD. Or it could have a hidden partition on the hard drive that
>> has
>> an image of the system as received from Dell. If that recovery partition
>> is
>> not on the drive, and you did not receive any CD's with the computer,
>> then
>> you don't have a valid license for running XP and you'll need to buy a
>> copy
>> of it.
>>
>> Another option, if there is a sticker on the laptop, usually on the
>> bottom,
>> that contains a product key, that should work with a generic OEM XP
>> installation CD of the same type. You could borrow such a CD from
>> someone
>> and use that to do a repair install. You could make a copy of it and use
>> that in the future.
>>
>> The CD has to match the product key on the sticker in that it must be a
>> generic OEM CD and match as to
>> Home vs. Pro
>> Language version.
>>
>> Without any means to restore the system, what would have been a good idea
>> was to image the system using something like Acronis True Image Home,
>> version 10, saving the image on an external hard drive. Image regularly
>> and
>> before making any system changes. That way when a software problem like
>> this occurs just restore the most recent image and you have a working
>> system
>> in short order.
>>
>> Good luck.
>>
>> --
>> Rock [MS-MVP User/Shell]
>>
>>

Rock

"Jim" wrote
> "Rock" wrote
>> "SonomaAirporter" wrote
>>> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
>>> Windows 2000. And there is no recovery partition on the hard as well as
>>> no
>>> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
>>> for!).
>>>
>>> Fortunately, I have no critical files on that drive. And, for all the
>>> installed software I have the CDs. And I use Open Office and Firefox, so
>>> can
>>> just download and install those once this problem is resolved.
>>>
>>> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying
>>> for a
>>> retail XP Pro. Would I be able to try a repair install with the retail
>>> XP Pro?
>>
>> <snip>
>>
>> I think you should be able to but you'll need to enter the retail XP Pro
>> product key.
>>
>> --
>> Rock [MS-MVP User/Shell]
> Would the OP not still need the Dell driver disk no matter which version
> of the XP CD he uses?
>
> Perhaps what the OP really has is a boat anchor.

Yes, he'll need the XP drivers. They might be available on the Dell website
for download.

--
Rock [MS-MVP User/Shell]

Rock

"Jim" wrote
> "Rock" wrote
>> "SonomaAirporter" wrote
>>> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
>>> Windows 2000. And there is no recovery partition on the hard as well as
>>> no
>>> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
>>> for!).
>>>
>>> Fortunately, I have no critical files on that drive. And, for all the
>>> installed software I have the CDs. And I use Open Office and Firefox, so
>>> can
>>> just download and install those once this problem is resolved.
>>>
>>> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying
>>> for a
>>> retail XP Pro. Would I be able to try a repair install with the retail
>>> XP Pro?
>>
>> <snip>
>>
>> I think you should be able to but you'll need to enter the retail XP Pro
>> product key.
>>
>> --
>> Rock [MS-MVP User/Shell]
> Would the OP not still need the Dell driver disk no matter which version
> of the XP CD he uses?
>
> Perhaps what the OP really has is a boat anchor.

Yes, he'll need the XP drivers. They might be available on the Dell website
for download.

--
Rock [MS-MVP User/Shell]

Rock

"Jim" wrote
> "Rock" wrote
>> "SonomaAirporter" wrote
>>> Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
>>> Windows 2000. And there is no recovery partition on the hard as well as
>>> no
>>> install or recovery CD. So I guess I'm screwed (ya gets what ya pays
>>> for!).
>>>
>>> Fortunately, I have no critical files on that drive. And, for all the
>>> installed software I have the CDs. And I use Open Office and Firefox, so
>>> can
>>> just download and install those once this problem is resolved.
>>>
>>> If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying
>>> for a
>>> retail XP Pro. Would I be able to try a repair install with the retail
>>> XP Pro?
>>
>> <snip>
>>
>> I think you should be able to but you'll need to enter the retail XP Pro
>> product key.
>>
>> --
>> Rock [MS-MVP User/Shell]
> Would the OP not still need the Dell driver disk no matter which version
> of the XP CD he uses?
>
> Perhaps what the OP really has is a boat anchor.

Yes, he'll need the XP drivers. They might be available on the Dell website
for download.

--
Rock [MS-MVP User/Shell]