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Old 16-11-2007, 10:27 PM   #1
Kemco
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Audio on laptop is silent after malware removal

I have a Toshiba Satellite A105-S171 laptop and am having issues. It was
infected by smitfraud malware and is now cleaned up. However the sound is
really quiet. I can max everything out in all volume controls and even have
installed ac3filter and turned the gain up. I can barely hear music at a
whispers level. The customer said the sound was working perfectly before the
malware but now it is not working properly. I have tried uninstalling the
driver and reinstalling with a new driver. Also have tried doing a repair
install on windows XP and still am having the problems. Any help or
information would be much appreciated.

TIA Joe

Kemco ITP
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Old 16-11-2007, 11:28 PM   #2
kimiraikkonen
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Re: Audio on laptop is silent after malware removal

On Nov 16, 6:59 pm, Kemco <Ke...@discussions.microsoft.com> wrote:
> I have a Toshiba Satellite A105-S171 laptop and am having issues. It was
> infected by smitfraud malware and is now cleaned up. However the sound is
> really quiet. I can max everything out in all volume controls and even have
> installed ac3filter and turned the gain up. I can barely hear music at a
> whispers level. The customer said the sound was working perfectly before the
> malware but now it is not working properly. I have tried uninstalling the
> driver and reinstalling with a new driver. Also have tried doing a repair
> install on windows XP and still am having the problems. Any help or
> information would be much appreciated.
>
> TIA Joe
>
> Kemco ITP


You should have checked vendor's mixer's settings deeply. There are
some settings are known to cause that kind of things. Especially,
multi-channel usage (eg 5+1) might need to be calibrated from the
manager/mixer software.

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Old 16-11-2007, 11:28 PM   #3
Gotde T Shirt
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Re: Audio on laptop is silent after malware removal

"Kemco" <Kemco@discussions.microsoft.com> wrote in message
news:2EEF707F-759E-49B8-AA0C-8D5BD70010EB@microsoft.com...
>I have a Toshiba Satellite A105-S171 laptop and am having issues. It was
> infected by smitfraud malware and is now cleaned up. However the sound is
> really quiet. I can max everything out in all volume controls and even
> have
> installed ac3filter and turned the gain up. I can barely hear music at a
> whispers level. The customer said the sound was working perfectly before
> the
> malware but now it is not working properly. I have tried uninstalling the
> driver and reinstalling with a new driver. Also have tried doing a repair
> install on windows XP and still am having the problems. Any help or
> information would be much appreciated.
>
> TIA Joe
>
> Kemco ITP



IIRC this model has an external volume control. Check on the RH side of the
PC case and adjust as required.

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Old 17-11-2007, 12:28 AM   #4
Kemco
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Posts: n/a
Re: Audio on laptop is silent after malware removal

Ok thanks for you help. The mixers had already been checked. However I feel
like the biggest moron on earth. I spent half the day trying different
fixes. I finally found the problem. There is a volume knob on the front
next to the audio output ports that you can't see unless you look close
because it just blends in. So I did look for it in the beginning but didn't
see it. So I wasted half my day when all I had to do was turn that volume
knob up. Thanks all for your help.

Joe

Kemco ITP

"kimiraikkonen" wrote:

> On Nov 16, 6:59 pm, Kemco <Ke...@discussions.microsoft.com> wrote:
> > I have a Toshiba Satellite A105-S171 laptop and am having issues. It was
> > infected by smitfraud malware and is now cleaned up. However the sound is
> > really quiet. I can max everything out in all volume controls and even have
> > installed ac3filter and turned the gain up. I can barely hear music at a
> > whispers level. The customer said the sound was working perfectly before the
> > malware but now it is not working properly. I have tried uninstalling the
> > driver and reinstalling with a new driver. Also have tried doing a repair
> > install on windows XP and still am having the problems. Any help or
> > information would be much appreciated.
> >
> > TIA Joe
> >
> > Kemco ITP

>
> You should have checked vendor's mixer's settings deeply. There are
> some settings are known to cause that kind of things. Especially,
> multi-channel usage (eg 5+1) might need to be calibrated from the
> manager/mixer software.
>
>

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