Sasha B

Hi, I have a problem with one Windows XP Client. I can't install any Windows
Updates. Downloading is OK but installation is failed. Let me post part of
WindowsUpdate.log file with installing Definitions of the Defender is an
example of it:



Agent * Updates to install = 1

Agent * Title = Definition Update for Windows Defender - KB915597
(Definition 1.21.2837.1)

Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100

Agent * Bundles 1 updates:

Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100

REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF} 2007-08-17
10:27:40:421-0400 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0
Windows Defender Success Software Synchronization
Windows Update Client successfully detected 1 updates.

Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0400)
===========

Misc = Process: C:\WINDOWS\system32\wuauclt.exe

FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server

Handler FATAL: 0x80004002: ERROR: Remote update handler container
process created (PID: 3608), but exited before signaling event

COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
Defender]

Agent * WARNING: Exit code = 0x80004002

Agent *********

Agent ** END ** Agent: Installing updates [CallerId = Windows Defender]

Agent *************

Agent WARNING: WU client failed installing updates with error 0x80004002

COMAPI - Install call failed

COMAPI - Reboot required = No

COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
0x80004002

COMAPI ---------

COMAPI WARNING: Operation failed due to earlier error, hr=80004002

COMAPI FATAL: Unable to complete asynchronous installation.
(hr=80004002)

COMAPI -- END -- COMAPI: Install [ClientId = Windows Defender]



If somebody can, please help me with that.



Thank you in advance,

Sasha

nass

"Sasha B" wrote:

> Hi, I have a problem with one Windows XP Client. I can't install any Windows
> Updates. Downloading is OK but installation is failed. Let me post part of
> WindowsUpdate.log file with installing Definitions of the Defender is an
> example of it:
>
>
>
> Agent * Updates to install = 1
>
> Agent * Title = Definition Update for Windows Defender - KB915597
> (Definition 1.21.2837.1)
>
> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
>
> Agent * Bundles 1 updates:
>
> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
>
> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF} 2007-08-17
> 10:27:40:421-0400 1 147 101
> {00000000-0000-0000-0000-000000000000} 0 0
> Windows Defender Success Software Synchronization
> Windows Update Client successfully detected 1 updates.
>
> Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0400)
> ===========
>
> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
>
> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
>
> Handler FATAL: 0x80004002: ERROR: Remote update handler container
> process created (PID: 3608), but exited before signaling event
>
> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
> Defender]
>
> Agent * WARNING: Exit code = 0x80004002
>
> Agent *********
>
> Agent ** END ** Agent: Installing updates [CallerId = Windows Defender]
>
> Agent *************
>
> Agent WARNING: WU client failed installing updates with error 0x80004002
>
> COMAPI - Install call failed
>
> COMAPI - Reboot required = No
>
> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
> 0x80004002
>
> COMAPI ---------
>
> COMAPI WARNING: Operation failed due to earlier error, hr=80004002
>
> COMAPI FATAL: Unable to complete asynchronous installation.
> (hr=80004002)
>
> COMAPI -- END -- COMAPI: Install [ClientId = Windows Defender]
>
>
>
> If somebody can, please help me with that.
>
>
>
> Thank you in advance,
>
> Sasha

Hi Sasha,
First of all make sure your Time is set correct on your Computer ( you will
find in the Right-bottom of the screen).

Open a run command and try to Re-register these DLLs for the update Engine:
net stop wuauserv click [OK]
regsvr32 wuapi.dll click [OK]
regsvr32 wuweb.dll click [OK]
regsvr32 atl.dll click [OK]
regsvr32 wups2.dll click [OK]
regsvr32 wuaueng1.dll click [OK]
regsvr32 wups.dll click [OK]
regsvr32 MSXML3.dll click [OK]
regsvr32 wucltui.dll click [OK]
regsvr32 wuaueng.dll click [OK]
net start wuauserv click [OK]
Also Turn any firewall and Defender for the Update (please turn ON after the
update either success or failure) Then Reboot your machine and try the
Updates.

You receive an access violation error and the system may appear to become
unresponsive when you try to install an update from Windows Update or from
Microsoft Update
http://support.microsoft.com/kb/927891
HTH.
nass
-----
www.nasstec.co.uk

Gerry

Nass

"Also Turn any firewall and Defender for the Update (please turn ON
after the update either success or failure) Then Reboot your machine and
try the Updates."

You presumably intended to say "Also Turn OFF" but the OP will probably
figure out what you intended to say. However, if this is needed ( it's
not needed on my computer ) then logically you should also turn off the
anti-virus.

--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


nass wrote:
> "Sasha B" wrote:
>
>> Hi, I have a problem with one Windows XP Client. I can't install any
>> Windows Updates. Downloading is OK but installation is failed. Let
>> me post part of WindowsUpdate.log file with installing Definitions
>> of the Defender is an example of it:
>>
>>
>>
>> Agent * Updates to install = 1
>>
>> Agent * Title = Definition Update for Windows Defender -
>> KB915597 (Definition 1.21.2837.1)
>>
>> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
>>
>> Agent * Bundles 1 updates:
>>
>> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
>>
>> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF}
>> 2007-08-17 10:27:40:421-0400 1 147 101
>> {00000000-0000-0000-0000-000000000000} 0 0
>> Windows Defender Success Software
>> Synchronization Windows Update Client successfully detected 1
>> updates.
>>
>> Misc =========== Logging initialized (build: 7.0.6000.374, tz:
>> -0400) ===========
>>
>> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
>>
>> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
>>
>> Handler FATAL: 0x80004002: ERROR: Remote update handler
>> container process created (PID: 3608), but exited before signaling
>> event
>>
>> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
>> Defender]
>>
>> Agent * WARNING: Exit code = 0x80004002
>>
>> Agent *********
>>
>> Agent ** END ** Agent: Installing updates [CallerId = Windows
>> Defender]
>>
>> Agent *************
>>
>> Agent WARNING: WU client failed installing updates with error
>> 0x80004002
>>
>> COMAPI - Install call failed
>>
>> COMAPI - Reboot required = No
>>
>> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
>> 0x80004002
>>
>> COMAPI ---------
>>
>> COMAPI WARNING: Operation failed due to earlier error,
>> hr=80004002
>>
>> COMAPI FATAL: Unable to complete asynchronous installation.
>> (hr=80004002)
>>
>> COMAPI -- END -- COMAPI: Install [ClientId = Windows
>> Defender]
>>
>>
>>
>> If somebody can, please help me with that.
>>
>>
>>
>> Thank you in advance,
>>
>> Sasha
>
> Hi Sasha,
> First of all make sure your Time is set correct on your Computer (
> you will find in the Right-bottom of the screen).
>
> Open a run command and try to Re-register these DLLs for the update
> Engine: net stop wuauserv click [OK]
> regsvr32 wuapi.dll click [OK]
> regsvr32 wuweb.dll click [OK]
> regsvr32 atl.dll click [OK]
> regsvr32 wups2.dll click [OK]
> regsvr32 wuaueng1.dll click [OK]
> regsvr32 wups.dll click [OK]
> regsvr32 MSXML3.dll click [OK]
> regsvr32 wucltui.dll click [OK]
> regsvr32 wuaueng.dll click [OK]
> net start wuauserv click [OK]
> Also Turn any firewall and Defender for the Update (please turn ON
> after the update either success or failure) Then Reboot your machine
> and try the Updates.
>
> You receive an access violation error and the system may appear to
> become unresponsive when you try to install an update from Windows
> Update or from Microsoft Update
> http://support.microsoft.com/kb/927891
> HTH.
> nass
> -----
> www.nasstec.co.uk

Sasha B

Thank you, Nass.
It looks like working now.
Sasha
"nass" <nass@discussions.microsoft.com> wrote in message
news:1B492D5E-9D70-4834-8FD9-BB77D40EE8C7@microsoft.com...
>
>
> "Sasha B" wrote:
>
>> Hi, I have a problem with one Windows XP Client. I can't install any
>> Windows
>> Updates. Downloading is OK but installation is failed. Let me post part
>> of
>> WindowsUpdate.log file with installing Definitions of the Defender is an
>> example of it:
>>
>>
>>
>> Agent * Updates to install = 1
>>
>> Agent * Title = Definition Update for Windows Defender - KB915597
>> (Definition 1.21.2837.1)
>>
>> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
>>
>> Agent * Bundles 1 updates:
>>
>> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
>>
>> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF} 2007-08-17
>> 10:27:40:421-0400 1 147 101
>> {00000000-0000-0000-0000-000000000000} 0 0
>> Windows Defender Success Software Synchronization
>> Windows Update Client successfully detected 1 updates.
>>
>> Misc =========== Logging initialized (build: 7.0.6000.374,
>> tz: -0400)
>> ===========
>>
>> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
>>
>> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
>>
>> Handler FATAL: 0x80004002: ERROR: Remote update handler
>> container
>> process created (PID: 3608), but exited before signaling event
>>
>> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
>> Defender]
>>
>> Agent * WARNING: Exit code = 0x80004002
>>
>> Agent *********
>>
>> Agent ** END ** Agent: Installing updates [CallerId = Windows
>> Defender]
>>
>> Agent *************
>>
>> Agent WARNING: WU client failed installing updates with error
>> 0x80004002
>>
>> COMAPI - Install call failed
>>
>> COMAPI - Reboot required = No
>>
>> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
>> 0x80004002
>>
>> COMAPI ---------
>>
>> COMAPI WARNING: Operation failed due to earlier error,
>> hr=80004002
>>
>> COMAPI FATAL: Unable to complete asynchronous installation.
>> (hr=80004002)
>>
>> COMAPI -- END -- COMAPI: Install [ClientId = Windows Defender]
>>
>>
>>
>> If somebody can, please help me with that.
>>
>>
>>
>> Thank you in advance,
>>
>> Sasha
>
> Hi Sasha,
> First of all make sure your Time is set correct on your Computer ( you
> will
> find in the Right-bottom of the screen).
>
> Open a run command and try to Re-register these DLLs for the update
> Engine:
> net stop wuauserv click [OK]
> regsvr32 wuapi.dll click [OK]
> regsvr32 wuweb.dll click [OK]
> regsvr32 atl.dll click [OK]
> regsvr32 wups2.dll click [OK]
> regsvr32 wuaueng1.dll click [OK]
> regsvr32 wups.dll click [OK]
> regsvr32 MSXML3.dll click [OK]
> regsvr32 wucltui.dll click [OK]
> regsvr32 wuaueng.dll click [OK]
> net start wuauserv click [OK]
> Also Turn any firewall and Defender for the Update (please turn ON after
> the
> update either success or failure) Then Reboot your machine and try the
> Updates.
>
> You receive an access violation error and the system may appear to become
> unresponsive when you try to install an update from Windows Update or from
> Microsoft Update
> http://support.microsoft.com/kb/927891
> HTH.
> nass
> -----
> www.nasstec.co.uk

nass

"Gerry" wrote:

> Nass
>
> "Also Turn any firewall and Defender for the Update (please turn ON
> after the update either success or failure) Then Reboot your machine and
> try the Updates."

> You presumably intended to say "Also Turn OFF" but the OP will probably
> figure out what you intended to say. However, if this is needed ( it's
> not needed on my computer ) then logically you should also turn off the
> anti-virus.

Precisely Gerry Turn OFF !!!.

The Anti-virus will not implicate such a problem on the download as much as
the Firewall and some Anti-spyware running in Protection Mode?.

I wanted the OP to turn OFF for the download session then turn ON for
protection if He/She surfed away from MS update site!.

Neither with Our machines here with High Security implemented on the
Protection software we receive all the updates and install it without a
hicks up or any problem whatsoever. I find it in the past if you didn't pay
attention for what updates are there to be installed you will end up having
this issue, why?, simply some updates will need to be installed separately
from other updates available for download.
Regards,
nass

> --
> Regards.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> nass wrote:
> > "Sasha B" wrote:
> >
> >> Hi, I have a problem with one Windows XP Client. I can't install any
> >> Windows Updates. Downloading is OK but installation is failed. Let
> >> me post part of WindowsUpdate.log file with installing Definitions
> >> of the Defender is an example of it:
> >>
> >>
> >>
> >> Agent * Updates to install = 1
> >>
> >> Agent * Title = Definition Update for Windows Defender -
> >> KB915597 (Definition 1.21.2837.1)
> >>
> >> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
> >>
> >> Agent * Bundles 1 updates:
> >>
> >> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
> >>
> >> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF}
> >> 2007-08-17 10:27:40:421-0400 1 147 101
> >> {00000000-0000-0000-0000-000000000000} 0 0
> >> Windows Defender Success Software
> >> Synchronization Windows Update Client successfully detected 1
> >> updates.
> >>
> >> Misc =========== Logging initialized (build: 7.0.6000.374, tz:
> >> -0400) ===========
> >>
> >> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
> >>
> >> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
> >>
> >> Handler FATAL: 0x80004002: ERROR: Remote update handler
> >> container process created (PID: 3608), but exited before signaling
> >> event
> >>
> >> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
> >> Defender]
> >>
> >> Agent * WARNING: Exit code = 0x80004002
> >>
> >> Agent *********
> >>
> >> Agent ** END ** Agent: Installing updates [CallerId = Windows
> >> Defender]
> >>
> >> Agent *************
> >>
> >> Agent WARNING: WU client failed installing updates with error
> >> 0x80004002
> >>
> >> COMAPI - Install call failed
> >>
> >> COMAPI - Reboot required = No
> >>
> >> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
> >> 0x80004002
> >>
> >> COMAPI ---------
> >>
> >> COMAPI WARNING: Operation failed due to earlier error,
> >> hr=80004002
> >>
> >> COMAPI FATAL: Unable to complete asynchronous installation.
> >> (hr=80004002)
> >>
> >> COMAPI -- END -- COMAPI: Install [ClientId = Windows
> >> Defender]
> >>
> >>
> >>
> >> If somebody can, please help me with that.
> >>
> >>
> >>
> >> Thank you in advance,
> >>
> >> Sasha
> >
> > Hi Sasha,
> > First of all make sure your Time is set correct on your Computer (
> > you will find in the Right-bottom of the screen).
> >
> > Open a run command and try to Re-register these DLLs for the update
> > Engine: net stop wuauserv click [OK]
> > regsvr32 wuapi.dll click [OK]
> > regsvr32 wuweb.dll click [OK]
> > regsvr32 atl.dll click [OK]
> > regsvr32 wups2.dll click [OK]
> > regsvr32 wuaueng1.dll click [OK]
> > regsvr32 wups.dll click [OK]
> > regsvr32 MSXML3.dll click [OK]
> > regsvr32 wucltui.dll click [OK]
> > regsvr32 wuaueng.dll click [OK]
> > net start wuauserv click [OK]
> > Also Turn any firewall and Defender for the Update (please turn ON
> > after the update either success or failure) Then Reboot your machine
> > and try the Updates.
> >
> > You receive an access violation error and the system may appear to
> > become unresponsive when you try to install an update from Windows
> > Update or from Microsoft Update
> > http://support.microsoft.com/kb/927891
> > HTH.
> > nass
> > -----
> > www.nasstec.co.uk
>
>
>

nass

Glad to help Sasha and thanks for the feedback.
Good luck.
nass

"Sasha B" wrote:

> Thank you, Nass.
> It looks like working now.
> Sasha
> "nass" <nass@discussions.microsoft.com> wrote in message
> news:1B492D5E-9D70-4834-8FD9-BB77D40EE8C7@microsoft.com...
> >
> >
> > "Sasha B" wrote:
> >
> >> Hi, I have a problem with one Windows XP Client. I can't install any
> >> Windows
> >> Updates. Downloading is OK but installation is failed. Let me post part
> >> of
> >> WindowsUpdate.log file with installing Definitions of the Defender is an
> >> example of it:
> >>
> >>
> >>
> >> Agent * Updates to install = 1
> >>
> >> Agent * Title = Definition Update for Windows Defender - KB915597
> >> (Definition 1.21.2837.1)
> >>
> >> Agent * UpdateId = {97F3FCB3-AD67-4CC7-9E76-971EC23170CE}.100
> >>
> >> Agent * Bundles 1 updates:
> >>
> >> Agent * {70BA02A8-BE7D-46CC-A80B-1F84B8529DB1}.100
> >>
> >> REPORT EVENT: {A313645A-76DC-43DC-A4B6-6B7A191A39EF} 2007-08-17
> >> 10:27:40:421-0400 1 147 101
> >> {00000000-0000-0000-0000-000000000000} 0 0
> >> Windows Defender Success Software Synchronization
> >> Windows Update Client successfully detected 1 updates.
> >>
> >> Misc =========== Logging initialized (build: 7.0.6000.374,
> >> tz: -0400)
> >> ===========
> >>
> >> Misc = Process: C:\WINDOWS\system32\wuauclt.exe
> >>
> >> FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
> >>
> >> Handler FATAL: 0x80004002: ERROR: Remote update handler
> >> container
> >> process created (PID: 3608), but exited before signaling event
> >>
> >> COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = Windows
> >> Defender]
> >>
> >> Agent * WARNING: Exit code = 0x80004002
> >>
> >> Agent *********
> >>
> >> Agent ** END ** Agent: Installing updates [CallerId = Windows
> >> Defender]
> >>
> >> Agent *************
> >>
> >> Agent WARNING: WU client failed installing updates with error
> >> 0x80004002
> >>
> >> COMAPI - Install call failed
> >>
> >> COMAPI - Reboot required = No
> >>
> >> COMAPI - WARNING: Exit code = 0x80240FFF; Call error code =
> >> 0x80004002
> >>
> >> COMAPI ---------
> >>
> >> COMAPI WARNING: Operation failed due to earlier error,
> >> hr=80004002
> >>
> >> COMAPI FATAL: Unable to complete asynchronous installation.
> >> (hr=80004002)
> >>
> >> COMAPI -- END -- COMAPI: Install [ClientId = Windows Defender]
> >>
> >>
> >>
> >> If somebody can, please help me with that.
> >>
> >>
> >>
> >> Thank you in advance,
> >>
> >> Sasha
> >
> > Hi Sasha,
> > First of all make sure your Time is set correct on your Computer ( you
> > will
> > find in the Right-bottom of the screen).
> >
> > Open a run command and try to Re-register these DLLs for the update
> > Engine:
> > net stop wuauserv click [OK]
> > regsvr32 wuapi.dll click [OK]
> > regsvr32 wuweb.dll click [OK]
> > regsvr32 atl.dll click [OK]
> > regsvr32 wups2.dll click [OK]
> > regsvr32 wuaueng1.dll click [OK]
> > regsvr32 wups.dll click [OK]
> > regsvr32 MSXML3.dll click [OK]
> > regsvr32 wucltui.dll click [OK]
> > regsvr32 wuaueng.dll click [OK]
> > net start wuauserv click [OK]
> > Also Turn any firewall and Defender for the Update (please turn ON after
> > the
> > update either success or failure) Then Reboot your machine and try the
> > Updates.
> >
> > You receive an access violation error and the system may appear to become
> > unresponsive when you try to install an update from Windows Update or from
> > Microsoft Update
> > http://support.microsoft.com/kb/927891
> > HTH.
> > nass
> > -----
> > www.nasstec.co.uk
>
>
>