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Computer Shuts down by itself

Windows XP

 
 
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Unread 27-08-2007, 08:55 PM   #1
Karen Prentice
Guest
 
Posts: n/a
Computer Shuts down by itself

My computer likes to do a controlled shut down and reboot all by itself. I
think I have found the problem but I cannot fix it. I have been on the phone
with Microsoft for the past four days getting nowhere. They have had me
reregister DLL files, clear my prefech temp files, install Update KB893803v2,
and a lot of other things. Nothing has worked. Each time the computer shuts
down I get the following information in my WindowsUpdate.log file:

Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
Misc =Module: C:\WINDOWS\System32\wuaueng.dll
Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
AU #####AU:Uninitializing Automatic Updates #####
Service ******
Service ** END ** Service: Service exit [Exit code = 0x240001)
Service ******

I do not have automatic updates turned on but it seems to want to try to run
and then the computer looses its mind.

Any input on this situation. I have tried to get Microsoft to look at this
log but they keep telling me it means nothing. I hope someone can think of
an answer.

Thank you all in advance. Look forward to some input.
--
Karen Prentice
 
Unread 27-08-2007, 08:55 PM   #2
Jerry
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

Start > run > services.msc and verify the update service is off or manual as
opposed to automatic. (assuming Microsoft has not told you to verify this.)

"Karen Prentice" <Karen@discussions.microsoft.com> wrote in message
newsAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com...
> My computer likes to do a controlled shut down and reboot all by itself.
> I
> think I have found the problem but I cannot fix it. I have been on the
> phone
> with Microsoft for the past four days getting nowhere. They have had me
> reregister DLL files, clear my prefech temp files, install Update
> KB893803v2,
> and a lot of other things. Nothing has worked. Each time the computer
> shuts
> down I get the following information in my WindowsUpdate.log file:
>
> Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> AU #####AU:Uninitializing Automatic Updates #####
> Service ******
> Service ** END ** Service: Service exit [Exit code = 0x240001)
> Service ******
>
> I do not have automatic updates turned on but it seems to want to try to
> run
> and then the computer looses its mind.
>
> Any input on this situation. I have tried to get Microsoft to look at
> this
> log but they keep telling me it means nothing. I hope someone can think
> of
> an answer.
>
> Thank you all in advance. Look forward to some input.
> --
> Karen Prentice



 
Unread 27-08-2007, 08:55 PM   #3
Jerry
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

Start > run > services.msc and verify the update service is off or manual as
opposed to automatic. (assuming Microsoft has not told you to verify this.)

"Karen Prentice" <Karen@discussions.microsoft.com> wrote in message
newsAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com...
> My computer likes to do a controlled shut down and reboot all by itself.
> I
> think I have found the problem but I cannot fix it. I have been on the
> phone
> with Microsoft for the past four days getting nowhere. They have had me
> reregister DLL files, clear my prefech temp files, install Update
> KB893803v2,
> and a lot of other things. Nothing has worked. Each time the computer
> shuts
> down I get the following information in my WindowsUpdate.log file:
>
> Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> AU #####AU:Uninitializing Automatic Updates #####
> Service ******
> Service ** END ** Service: Service exit [Exit code = 0x240001)
> Service ******
>
> I do not have automatic updates turned on but it seems to want to try to
> run
> and then the computer looses its mind.
>
> Any input on this situation. I have tried to get Microsoft to look at
> this
> log but they keep telling me it means nothing. I hope someone can think
> of
> an answer.
>
> Thank you all in advance. Look forward to some input.
> --
> Karen Prentice



 
Unread 27-08-2007, 08:55 PM   #4
PA Bear
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Karen Prentice wrote:
> My computer likes to do a controlled shut down and reboot all by itself.
> I
> think I have found the problem but I cannot fix it. I have been on the
> phone with Microsoft for the past four days getting nowhere. They have
> had
> me reregister DLL files, clear my prefech temp files, install Update
> KB893803v2, and a lot of other things. Nothing has worked. Each time the
> computer shuts down I get the following information in my
> WindowsUpdate.log
> file:
>
> Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> AU #####AU:Uninitializing Automatic Updates #####
> Service ******
> Service ** END ** Service: Service exit [Exit code = 0x240001)
> Service ******
>
> I do not have automatic updates turned on but it seems to want to try to
> run
> and then the computer looses its mind.
>
> Any input on this situation. I have tried to get Microsoft to look at
> this
> log but they keep telling me it means nothing. I hope someone can think
> of
> an answer.
>
> Thank you all in advance. Look forward to some input.


 
Unread 27-08-2007, 08:55 PM   #5
PA Bear
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Karen Prentice wrote:
> My computer likes to do a controlled shut down and reboot all by itself.
> I
> think I have found the problem but I cannot fix it. I have been on the
> phone with Microsoft for the past four days getting nowhere. They have
> had
> me reregister DLL files, clear my prefech temp files, install Update
> KB893803v2, and a lot of other things. Nothing has worked. Each time the
> computer shuts down I get the following information in my
> WindowsUpdate.log
> file:
>
> Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> AU #####AU:Uninitializing Automatic Updates #####
> Service ******
> Service ** END ** Service: Service exit [Exit code = 0x240001)
> Service ******
>
> I do not have automatic updates turned on but it seems to want to try to
> run
> and then the computer looses its mind.
>
> Any input on this situation. I have tried to get Microsoft to look at
> this
> log but they keep telling me it means nothing. I hope someone can think
> of
> an answer.
>
> Thank you all in advance. Look forward to some input.


 
Unread 27-08-2007, 08:55 PM   #6
Karen Prentice
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

I will try your advice. I believe that I will find I have already disabled
the update service. Just to make you happy and myself, NO, Microsoft has not
told me to do this. I am still working with the people in India. I will let
you know.

Thanks
--
Karen Prentice


"Jerry" wrote:

> Start > run > services.msc and verify the update service is off or manual as
> opposed to automatic. (assuming Microsoft has not told you to verify this.)
>
> "Karen Prentice" <Karen@discussions.microsoft.com> wrote in message
> newsAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com...
> > My computer likes to do a controlled shut down and reboot all by itself.
> > I
> > think I have found the problem but I cannot fix it. I have been on the
> > phone
> > with Microsoft for the past four days getting nowhere. They have had me
> > reregister DLL files, clear my prefech temp files, install Update
> > KB893803v2,
> > and a lot of other things. Nothing has worked. Each time the computer
> > shuts
> > down I get the following information in my WindowsUpdate.log file:
> >
> > Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> > Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> > Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> > Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> > AU #####AU:Uninitializing Automatic Updates #####
> > Service ******
> > Service ** END ** Service: Service exit [Exit code = 0x240001)
> > Service ******
> >
> > I do not have automatic updates turned on but it seems to want to try to
> > run
> > and then the computer looses its mind.
> >
> > Any input on this situation. I have tried to get Microsoft to look at
> > this
> > log but they keep telling me it means nothing. I hope someone can think
> > of
> > an answer.
> >
> > Thank you all in advance. Look forward to some input.
> > --
> > Karen Prentice

>
>
>

 
Unread 27-08-2007, 08:55 PM   #7
Karen Prentice
Guest
 
Posts: n/a
Re: Computer Shuts down by itself

I will try your advice. I believe that I will find I have already disabled
the update service. Just to make you happy and myself, NO, Microsoft has not
told me to do this. I am still working with the people in India. I will let
you know.

Thanks
--
Karen Prentice


"Jerry" wrote:

> Start > run > services.msc and verify the update service is off or manual as
> opposed to automatic. (assuming Microsoft has not told you to verify this.)
>
> "Karen Prentice" <Karen@discussions.microsoft.com> wrote in message
> newsAE151FF-28F2-4E17-8997-25D4A7519ADD@microsoft.com...
> > My computer likes to do a controlled shut down and reboot all by itself.
> > I
> > think I have found the problem but I cannot fix it. I have been on the
> > phone
> > with Microsoft for the past four days getting nowhere. They have had me
> > reregister DLL files, clear my prefech temp files, install Update
> > KB893803v2,
> > and a lot of other things. Nothing has worked. Each time the computer
> > shuts
> > down I get the following information in my WindowsUpdate.log file:
> >
> > Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
> > Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
> > Misc =Module: C:\WINDOWS\System32\wuaueng.dll
> > Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
> > AU #####AU:Uninitializing Automatic Updates #####
> > Service ******
> > Service ** END ** Service: Service exit [Exit code = 0x240001)
> > Service ******
> >
> > I do not have automatic updates turned on but it seems to want to try to
> > run
> > and then the computer looses its mind.
> >
> > Any input on this situation. I have tried to get Microsoft to look at
> > this
> > log but they keep telling me it means nothing. I hope someone can think
> > of
> > an answer.
> >
> > Thank you all in advance. Look forward to some input.
> > --
> > Karen Prentice

>
>
>

 
 

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