Re: c000021a (Fatal System Error)

sjjjcallahan

Hello Roger,
I have been frantically trying for about 24 hours straight to solve this
very same problem you had back in December. I've only become more frustrated
with each blog and troubleshooting advice I've read. No one seems to get the
fact that the computer is completely rendered useless after the BSOD. There
is no getting to a command prompt to perform the recommended tasks on
Microsoft's website "How to solve .... blah blah blah." Now that I've vented
my thoughts to you, please do tell me how did you actually solve this problem
with a non-functioning computer. I work from home and have several financial
reports I need to run - I'm hoping they are all not lost. I would appreciate
any input anyone has to give, but PLEASE KEEP IN MIND ... the computer wil
not let me do anything I've tried by hitting the F8 key and trying those
routes. I still cannot get to a command prompt.
PLEASE please please help - it's so important!
Thanks!
Sharon

"rsaul" wrote:

> My error message is as follows: STOP: c000021a (Fatal System Error)
> The windows Logon Process system process terminated unexpectedly with a
> status of 0xc0000135 (0x00000000 0x00000000).
> The system has been shut down.
> That was the entire message. I tried pressing F8 but it would do nothing.
> I have no control over the computer at all as I can't get to the user screen
> to log on.
> --
> Roger
>
>
> "Gerry Cornell" wrote:
>
> > You are getting two Stop Error messages, Can you provide the full text
> > of the first one.
> >
> > Disable automatic restart on system failure. This should
> > help by allowing time to write down the STOP code properly.
> > Keep pressing the F8 key during StartUp and select option
> > - Disable automatic restart on system failure.
> >
> > Do not re-enable automatic restart on system failure until
> > you have resolved the problem. Check for variants of the
> > Stop Error message.
> >
> > --
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> >
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> >
> >
> > rsaul wrote:
> > > I have Windows XP Home Edition on a Compaq desktop. When I tried to
> > > use it after it had been on screen saver then after the hard drive
> > > had shut down, I could not get to the User screen. A blue screen
> > > came up with the message STOP: c000021a came up followed by logon
> > > failed at 0xc0000135. The computer then shuts down. Is there any
> > > way of getting back to the user screen? I can't get on to access
> > > the
> > > WEB so what does a person do?
> >
> >

Patrick Keenan

"sjjjcallahan" <> wrote in message
news:...
> Hello Roger,
> I have been frantically trying for about 24 hours straight to solve this
> very same problem you had back in December. I've only become more
> frustrated
> with each blog and troubleshooting advice I've read. No one seems to get
> the
> fact that the computer is completely rendered useless after the BSOD.
> There
> is no getting to a command prompt to perform the recommended tasks on
> Microsoft's website "How to solve .... blah blah blah." Now that I've
> vented
> my thoughts to you, please do tell me how did you actually solve this
> problem
> with a non-functioning computer. I work from home and have several
> financial
> reports I need to run - I'm hoping they are all not lost. I would
> appreciate
> any input anyone has to give, but PLEASE KEEP IN MIND ... the computer wil
> not let me do anything I've tried by hitting the F8 key and trying those
> routes. I still cannot get to a command prompt.
> PLEASE please please help - it's so important!
> Thanks!
> Sharon

If you can't start the system at all, you first need to change focus for a
moment, and that's to protecting and recovering your data.

If you've got access to another system, this is easy to do if you have
access to another XP system with enough drive space. Simply remove the
drive from your system, and attach it to the other system either via
internal cabling or a USB2 drive case (about $20).

You may need to Take Ownership if you get Access Denied messages when you
try to copy the data files:


You can just copy the data, but if you're unsure as to the extent of exactly
what you need, download and install on the other system, the Acronis
TrueImage trial (about 100 meg, . Attach your drive and
create an image of it, after deleting the one or two largest files in the
root - pagefile.sys and hiberfl.sys and emptying the wastebasket. Making
the image should take about half an hour; when it's done, verify that you
can mount the image and open some of the data files. This will also keep
all your email and address lists, from locations that you may not be aware
of.

And from that point, if your secondary system has the correct apps, you can
do the work you most need to do.

Finally, the references towards the bottom of this page, from "In-Place
Upgrade" down, may help. From that point in the article, they stop talking
about command prompts.


You may need to do a repair install, which will fix issues with mismatched
system files and service packs or restored files, but you should start with
protecting your data.

That way, even if you had to wipe the drive - or, a better choice, spend
$50-$75 on a brand new drive and reinstall to that, removing and preserving
your old drive as the data source - you won't have to worry too much about
restoring the data. It can simply be copied back into place. If you
take that route, *remove* your old drive during the reinstall, and don't
re-attach it till you are ready to copy the data back.


HTH
-pk

>
> "rsaul" wrote:
>
>> My error message is as follows: STOP: c000021a (Fatal System Error)
>> The windows Logon Process system process terminated unexpectedly with a
>> status of 0xc0000135 (0x00000000 0x00000000).
>> The system has been shut down.
>> That was the entire message. I tried pressing F8 but it would do
>> nothing.
>> I have no control over the computer at all as I can't get to the user
>> screen
>> to log on.
>> --
>> Roger
>>
>>
>> "Gerry Cornell" wrote:
>>
>> > You are getting two Stop Error messages, Can you provide the full text
>> > of the first one.
>> >
>> > Disable automatic restart on system failure. This should
>> > help by allowing time to write down the STOP code properly.
>> > Keep pressing the F8 key during StartUp and select option
>> > - Disable automatic restart on system failure.
>> >
>> > Do not re-enable automatic restart on system failure until
>> > you have resolved the problem. Check for variants of the
>> > Stop Error message.
>> >
>> > --
>> >
>> > Hope this helps.
>> >
>> > Gerry
>> > ~~~~
>> > FCA
>> > Stourport, England
>> >
>> > Enquire, plan and execute
>> > ~~~~~~~~~~~~~~~~~~~
>> >
>> >
>> >
>> > rsaul wrote:
>> > > I have Windows XP Home Edition on a Compaq desktop. When I tried to
>> > > use it after it had been on screen saver then after the hard drive
>> > > had shut down, I could not get to the User screen. A blue screen
>> > > came up with the message STOP: c000021a came up followed by logon
>> > > failed at 0xc0000135. The computer then shuts down. Is there any
>> > > way of getting back to the user screen? I can't get on to access
>> > > the
>> > > WEB so what does a person do?
>> >
>> >