Msinfo32 error message

Eugenio

When I try to open msinfo32 I get a message: "cannot access the windows
management instrumentation sotware"... Is there a way of fixing this? thanks,

Mark L. Ferguson

Delete the files in the REPOSITORY folders (..\system32\wbem)
(you will have to turn off the winmanagement service to do that)
'net stop winmgmt'

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> When I try to open msinfo32 I get a message: "cannot access the windows
> management instrumentation sotware"... Is there a way of fixing this?
> thanks,
>

Eugenio

Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
restore the files, or would WinXP restore them when I shut-off system and do
a cold-start?


"Mark L. Ferguson" wrote:

> Delete the files in the REPOSITORY folders (..\system32\wbem)
> (you will have to turn off the winmanagement service to do that)
> 'net stop winmgmt'
>
> --
> click the Ratings button. Voting helps the web interface.
> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
> Mark L. Ferguson
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> > When I try to open msinfo32 I get a message: "cannot access the windows
> > management instrumentation sotware"... Is there a way of fixing this?
> > thanks,
> >

Ramesh, MS-MVP

Msinfo32.exe Generates a "Can't Collect Information" Error Message:
http://support.microsoft.com/?kbid=323209

If that does not help, try these commands from Start/Run:

regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> When I try to open msinfo32 I get a message: "cannot access the windows
> management instrumentation sotware"... Is there a way of fixing this?
> thanks,
>

Mark L. Ferguson

Right, they are rebuilt as needed, it just takes a delay that saving them
avoids. A WMI error is almost always a corrupt repository file problem.

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:375FF1BD-A75A-41CA-AE7A-B8F2C6379269@microsoft.com...
> Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
> restore the files, or would WinXP restore them when I shut-off system and
> do
> a cold-start?
>
>
> "Mark L. Ferguson" wrote:
>
>> Delete the files in the REPOSITORY folders (..\system32\wbem)
>> (you will have to turn off the winmanagement service to do that)
>> 'net stop winmgmt'
>>
>> --
>> click the Ratings button. Voting helps the web interface.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a
>> post''
>> Mark L. Ferguson
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> > When I try to open msinfo32 I get a message: "cannot access the windows
>> > management instrumentation sotware"... Is there a way of fixing this?
>> > thanks,
>> >

Eugenio

Mark,
I tried your suggestion, and after that Ramesh regsvr32 commands. Didn't
work I still getting the "cannot access the windows ....." in the system
information window. I am getting a message when I close the system info
window "an error ocurred in the script of this page" --
hcp://system/sysinfo/msinfo.htm, Line 6, char 3, error: object required, Code
0.
I also cannot run the windows update with IE6, with "files required to use
Microsoft update are not longer required or installed..." I dowloead and
register the files, with a 100% reply... but it goes back to the "files
required.... etc." and do no update.
When I try to edit the msinfo.htm I get a "missing file c:\css\PCHealth.css."
IE6 might be the problem. Thanks for help and regards, Eugenio

"Mark L. Ferguson" wrote:

> Right, they are rebuilt as needed, it just takes a delay that saving them
> avoids. A WMI error is almost always a corrupt repository file problem.
>
> --
> click the Ratings button. Voting helps the web interface.
> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
> Mark L. Ferguson
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:375FF1BD-A75A-41CA-AE7A-B8F2C6379269@microsoft.com...
> > Thanks, Mark. I am going to try that tomorrow Monday 16 Jun. How do I
> > restore the files, or would WinXP restore them when I shut-off system and
> > do
> > a cold-start?
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> >> Delete the files in the REPOSITORY folders (..\system32\wbem)
> >> (you will have to turn off the winmanagement service to do that)
> >> 'net stop winmgmt'
> >>
> >> --
> >> click the Ratings button. Voting helps the web interface.
> >> http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a
> >> post''
> >> Mark L. Ferguson
> >>
> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> >> > When I try to open msinfo32 I get a message: "cannot access the windows
> >> > management instrumentation sotware"... Is there a way of fixing this?
> >> > thanks,
> >> >
>

Eugenio

Rames, thanks for your suggetion.
I ran the regsvr32 and they executed OK. I also did the Mark
recommendations. I think the wmi data is OK, and what may be wrong is the
system info display --isn't this part of internet explorer? Thanks,
Eugenio


"Ramesh, MS-MVP" wrote:

> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
> http://support.microsoft.com/?kbid=323209
>
> If that does not help, try these commands from Start/Run:
>
> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> regsvr32 %Windir%\system32\wbem\fastprox.dll
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> > When I try to open msinfo32 I get a message: "cannot access the windows
> > management instrumentation sotware"... Is there a way of fixing this?
> > thanks,
> >
>
>
>

Ramesh, MS-MVP

Does this help?

Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
Blog:
http://www.winhelponline.com/blog/fi...t-information/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
> Rames, thanks for your suggetion.
> I ran the regsvr32 and they executed OK. I also did the Mark
> recommendations. I think the wmi data is OK, and what may be wrong is the
> system info display --isn't this part of internet explorer? Thanks,
> Eugenio
>
>
> "Ramesh, MS-MVP" wrote:
>
>> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
>> http://support.microsoft.com/?kbid=323209
>>
>> If that does not help, try these commands from Start/Run:
>>
>> regsvr32 %Windir%\system32\wbem\wbemprox.dll
>> regsvr32 %Windir%\system32\wbem\wbemcore.dll
>> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
>> regsvr32 %Windir%\system32\wbem\fastprox.dll
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> > When I try to open msinfo32 I get a message: "cannot access the windows
>> > management instrumentation sotware"... Is there a way of fixing this?
>> > thanks,
>> >
>>
>>
>>

Eugenio

Ramesh, no, it did not help. I went thru the info and took the actions, but
nothing, msinfo32 keeps on not being able to display information.
I tried the WMIDiag.vbs, and here are the restuls:
Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and /resyncperf.
Error: Error WMI moniker connection, root, ox1AD activex component can't
create object.
Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys have
been changed by some program. I ran regsvr32.exe for ole32.dll and
oleaut32.dll
No positive results. What else can I do? Would I have to reinstall WinXP,
which I am reluctant to do?
Thanks for all your help and insight into the windows magical world.
Eugenio



"Ramesh, MS-MVP" wrote:

> Does this help?
>
> Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
> Blog:
> http://www.winhelponline.com/blog/fi...t-information/
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
> > Rames, thanks for your suggetion.
> > I ran the regsvr32 and they executed OK. I also did the Mark
> > recommendations. I think the wmi data is OK, and what may be wrong is the
> > system info display --isn't this part of internet explorer? Thanks,
> > Eugenio
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
> >> http://support.microsoft.com/?kbid=323209
> >>
> >> If that does not help, try these commands from Start/Run:
> >>
> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
> >>
> >> --
> >> Regards,
> >>
> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> The Winhelponline Blog: http://www.winhelponline.com/blog
> >> Windows® Troubleshooting: http://www.winhelponline.com
> >>
> >>
> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
> >> > When I try to open msinfo32 I get a message: "cannot access the windows
> >> > management instrumentation sotware"... Is there a way of fixing this?
> >> > thanks,
> >> >
> >>
> >>
> >>
>
>
>

Ramesh, MS-MVP

Try repairing WMI using the steps here:
http://windowsxp.mvps.org/repairwmi.htm

See section "Comprehensive rebuild method" in that page.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com


"Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@microsoft.com...
> Ramesh, no, it did not help. I went thru the info and took the actions,
> but
> nothing, msinfo32 keeps on not being able to display information.
> I tried the WMIDiag.vbs, and here are the restuls:
> Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and /resyncperf.
> Error: Error WMI moniker connection, root, ox1AD activex component can't
> create object.
> Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys
> have
> been changed by some program. I ran regsvr32.exe for ole32.dll and
> oleaut32.dll
> No positive results. What else can I do? Would I have to reinstall
> WinXP,
> which I am reluctant to do?
> Thanks for all your help and insight into the windows magical world.
> Eugenio
>
>
>
> "Ramesh, MS-MVP" wrote:
>
>> Does this help?
>>
>> Fix for Msinfo32.exe Error Can't Collect Information - The Winhelponline
>> Blog:
>> http://www.winhelponline.com/blog/fi...t-information/
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: http://www.winhelponline.com/blog
>> Windows® Troubleshooting: http://www.winhelponline.com
>>
>>
>> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> news:22247CEB-3712-40B7-8483-7506AAD951FF@microsoft.com...
>> > Rames, thanks for your suggetion.
>> > I ran the regsvr32 and they executed OK. I also did the Mark
>> > recommendations. I think the wmi data is OK, and what may be wrong is
>> > the
>> > system info display --isn't this part of internet explorer? Thanks,
>> > Eugenio
>> >
>> >
>> > "Ramesh, MS-MVP" wrote:
>> >
>> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
>> >> http://support.microsoft.com/?kbid=323209
>> >>
>> >> If that does not help, try these commands from Start/Run:
>> >>
>> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
>> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
>> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
>> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
>> >>
>> >> --
>> >> Regards,
>> >>
>> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> >> The Winhelponline Blog: http://www.winhelponline.com/blog
>> >> Windows® Troubleshooting: http://www.winhelponline.com
>> >>
>> >>
>> >> "Eugenio" <ojedaeug@yahoo.com.(donotspam)> wrote in message
>> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@microsoft.com...
>> >> > When I try to open msinfo32 I get a message: "cannot access the
>> >> > windows
>> >> > management instrumentation sotware"... Is there a way of fixing
>> >> > this?
>> >> > thanks,
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>