fix crash windows xp

Pattim

Hi,
windows XP, unexpected crash, lost outlook express identity, word perfect
files won't open, corel 6 cannot open, almost all won't open.............help
please! I was trying to removing spyware from AVG Grisoft scan when this
happened.
Any help getting my files back will be greatly appreciated....cannot afford
Dell or other tech phone help.
--
Patti

Pattim

Thank you Nass I am going to try all these suggestions now. I already looked
at the cryptographic service from the run cmd and it was "started" and
"Automatic".
I will let you know tomorrow what happens with the other suggestions you
gave me to try.
Thanks agin, and I am really sorry I have to keep asking you all for help.
Its just that I am not very computer literate and I am so frustrated. I run a
retail business online and everything I need is either on my Outlook Express
or my Word Perfect 11 and neither will open!!! @#$$@%#@*&^%
--
Patti


"nass" wrote:

>
>
>
> > "nass" wrote:
> >
> > >
> > > Try the Home Page Lock and Unlock from here- line 63 1st column:
> > >
> > > Bear in mind if you have a protection/security software that configured or
> > > by default set to block any changes or alert you to take action, try to
> > > reconfigure it to allow you to change the Home page.
> > > Did you clicked on Apply then [OK] when you tried the URL for your new Home
> > > page?.
> > >
> > > Ton the updates issue:
> > >
> > > Please copy and paste the following into a Notepad and Save it as Reg.bat on
> > > your Desktop then double click the Reg.bat to execute it and click "YES" to
> > > register the Required DLLs for the windows updates engine.
> > >
> > > regsvr32 Msxml.dll
> > > regsvr32 Msxml2.dll
> > > regsvr32 atl.dll
> > > regsvr32 wuapi.dll
> > > regsvr32 inetcomm.dll
> > > regsvr32 wups.dll
> > > regsvr32 wuaueng.dll
> > > regsvr32 wucltui.dll
> > > regsvr32 wuweb.dll
> > > regsvr32 MSXML3.dll
> > > regsvr32 cryptsvc.dll
> > > regsvr32 dssenh.dll
> > > regsvr32 qmgr.dll
> > > regsvr32 wuapi.dll
> > > regsvr32 oleaut32.dll
> > > regsvr32 qmgrprxy.dll
> > > regsvr32 wups2.dll
> > > net start wuauserv
> > > Reboot the machine and see if you will be able to get and install any
> > > updates.
> > >
> > > Updates are not installed successfully from Windows Update
> > >
> > > How to troubleshoot common Windows Update, Microsoft Update, and Windows
> > > Server Update Services installation issues:
> > >
> > > You cannot install some updates or programs:
> > >
> > >
> > > Get Dial-a-Fix:
> > >
> > >
> > > Can you please contact me on here: to_you_rossatyahoo.co.uk
> > > Remove the abvious to mail me.
> > >
> > > HTH.
> > > Let us know.
> > > nass
> > > ===
> > >
> > >
> > > "Pattim" wrote:
> > >
> > > > Thank you everyone who answered my post especially nass. I still have not
> > > > fixed my problem though. I am unable to install or download anything and the
> > > > wierdest thing is that the "comcast" home page will not go away. I try to go
> > > > to tools and change back to "Dell myway" home page but nothing will save that
> > > > I change anywhere on my computer???
> > > > I go in and change anything on the "internet options" tabs and click "apply"
> > > > and "ok" and it just goes right back to what it was before I changed it???
> > > > I want to cry!
> > > > --
> > > > Patti
> > > >
> > > >
> > > > "nass" wrote:
> > > >
> > > > >
> > > > >
> > > > > "Pattim" wrote:
> > > > >
> > > > > > Thank you nass, I will follow steps & let you know what happens. Also I
> > > > > > forgot to mention the error message I got "Rundll32 exe corrupt file" and
> > > > > > "c:\$Mft corrupt unreadable".
> > > > > > Thanks
> > > > > > --
> > > > > > Patti
> > > > >
> > > > >
> > > > > After making sure the machine clean from malware and viruses you can search
> > > > > your machine for Rundl32.exe you will find it in here:
> > > > > C:\WINDOWS\system32\dllcache
> > > > > And here:
> > > > > C:\WINDOWS\system32
> > > > > Copy it from the First location to the second one and Reboot your machine.
> > > > > If that didn't help Copy it from the XP CD ( Installation media) or from the
> > > > > Recovery Partition on your System usually D:\.
> > > > >
> > > > > Read here and you can download it from here, please scan it for Viruses
> > > > > before installing it or copy it to the location C:\Windows\System32:
> > > > >
> > > > > HTH.
> > > > > nass
> > > > > ---
> > > > >
>
>
> "Pattim" wrote:
>
> > Hi Nass & everyone,
> > Yes I did click on "apply" then [OK] when trying to set my home page. I can
> > save absolutely NOTHING on my computer no matter where or what it is, i.e. my
> > print preferences won't save or when I am in internet options and under
> > "privacy" I overwrite the cookies & that does not save after I click apply &
> > OK and under the "advanced" tab its the same problem, I unchecked "enable
> > third party ..........." clicked "apply" & [ok] went back in and it is
> > checked again???
> > Anyway, I followed your instructions for "Reg.bat" and all files listed
> > succeded except for one & message I got was: "cryptsvc.dll failed - dll
> > register server entry point was not found - cannot be registered".
> > still cannot download or install anything!
> >
> > --
> > Patti
>
> Hi Patti,
>
> Try to disable any security software while doing these steps (please Renable
> them After finishing these steps!)
>
> You have the Cryptographic services disabled or damaged, try to
> repair/reinstall this service:
> Open a run command and type in:
> services.msc click [OK]
> On the services control panel locate this service and make sure it
> start Auto:
>
> Cryptographic Services
> Remote Procedure Call (RPC)
> Right click the above services and select properties, on the
> properties make
> the changes to the start STATUS.
> Close the services Control panel, Reboot your machine and start the
> Update,
> does it help?.
> Or Open a run command and try to stop and Restart the crypto service
> by
> typing in:
> net stop cryptsvc click [OK]
> net start cryptsvc click [OK]
> Reboot your machine and try the updates site.
> If all fail try this VBs script to start the Services:
> Corrects Cryptographic Error Message when installing Windows Updates
>
> Windows Update 643 Error and the Catalog Database
>
>
> Cryptographic Service Error!
>
>
> Description of the Windows Installer CleanUp Utility
>
>
>
>
> Restore Cryptographic service - Cryptsvc:
>
>
> Reboot and try the updates, does it help?
>
> Run Disk CleanUp on your computer first, then try to run the Windows updates
> page and select custom then uncheck the updates which keeping reinstalling
> on your computer.
> Then open the Windows Explorer and locate this path:
> C:\Windows\SoftwareDistributions\ Download or update and delete the
> contents in the Right Pane/Window for these updates.
>
>
> Reboot your computer and see if that will help.
>
> If the above didn't help You may experiencing a profile corruption, try to
> create a new profile (as
> Admin) and copy the data from one of these profile to the new and test to see
> if it will work.
> If it did work then you know it is a profile corruption, after making sure
> you copied all the Data from the Old Profile to the new one, you can safely
> delete the old corrupted one, the same with other account.
> How to Identify a Damaged User Profile and Create a New Profile
>
> HTH.
> nass
> ---
>
>
>