TechTalkz.com Logo Ask the Experts!

Go Back   TechTalkz.com Technology & Computer Troubleshooting Forums > Tech Support Archives > Microsoft > Windows XP

No Active Internet Connection Error Message

Windows XP

 
 
Thread Tools Display Modes
Unread 31-08-2007, 02:00 AM   #1
Jennifer
Guest
 
Posts: n/a
No Active Internet Connection Error Message

I have an older computer that I added XP to (Home Edition, Version 2002,
Service Pack 2) and also have broadband internet connection. I am able to
access the internet, but I have a few programs that I have downloaded (one is
SmartMusic 10.0 for my daughter's band class) and when I try to run the
program I get an error that says "an active internet connection is required".
I have disabled the firewall but still no luck. My modem is connected to a
linksys router. Any help would greatly be appreciated!!
 
Unread 31-08-2007, 02:00 AM   #2
sgopus
Guest
 
Posts: n/a
RE: No Active Internet Connection Error Message

you might have to forward a specific port on the router, do some checking and
see if you find what port the program is trying to use.

"Jennifer" wrote:

> I have an older computer that I added XP to (Home Edition, Version 2002,
> Service Pack 2) and also have broadband internet connection. I am able to
> access the internet, but I have a few programs that I have downloaded (one is
> SmartMusic 10.0 for my daughter's band class) and when I try to run the
> program I get an error that says "an active internet connection is required".
> I have disabled the firewall but still no luck. My modem is connected to a
> linksys router. Any help would greatly be appreciated!!

 
Unread 31-08-2007, 02:00 AM   #3
Brian A.
Guest
 
Posts: n/a
Re: No Active Internet Connection Error Message

"Jennifer" <Jennifer@discussions.microsoft.com> wrote in message
news:8623D0AB-DD93-44DB-A8DB-05063E45100B@microsoft.com...
>I have an older computer that I added XP to (Home Edition, Version 2002,
> Service Pack 2) and also have broadband internet connection. I am able to
> access the internet, but I have a few programs that I have downloaded (one is
> SmartMusic 10.0 for my daughter's band class) and when I try to run the
> program I get an error that says "an active internet connection is required".
> I have disabled the firewall but still no luck. My modem is connected to a
> linksys router. Any help would greatly be appreciated!!


It may/may not be an Administrative Privileges issue, depending on the application.
You may also need to either set the app as allowed and/or forward a port depending on
the app.

As for SmartMusic, it requires Full Administrative access to the computer to
activate. ( See the second link )

Do I have to be online to use SmartMusic?
http://makemusic.custhelp.com/cgi-bi...i=&p_topview=1

or if link wraps/breaks: http://tinyurl.com/3xwjbd

How do I use SmartMusic if I'm on a Network?
http://makemusic.custhelp.com/cgi-bi...i=&p_topview=1

or if link wraps/breaks: http://tinyurl.com/2n6258

Or start here:
http://makemusic.custhelp.com/cgi-bi...p_new_search=1

or if link wraps/breaks: http://tinyurl.com/3yrs4f

Or click the "Ask a question" tab on the linked page to access their online support.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


 
Unread 31-08-2007, 05:00 PM   #4
Jennifer
Guest
 
Posts: n/a
RE: No Active Internet Connection Error Message

when it comes to this, I'm pretty ignorant, so please bear with me! :-) how
do I find out the port?

"sgopus" wrote:

> you might have to forward a specific port on the router, do some checking and
> see if you find what port the program is trying to use.
>
> "Jennifer" wrote:
>
> > I have an older computer that I added XP to (Home Edition, Version 2002,
> > Service Pack 2) and also have broadband internet connection. I am able to
> > access the internet, but I have a few programs that I have downloaded (one is
> > SmartMusic 10.0 for my daughter's band class) and when I try to run the
> > program I get an error that says "an active internet connection is required".
> > I have disabled the firewall but still no luck. My modem is connected to a
> > linksys router. Any help would greatly be appreciated!!

 
Unread 31-08-2007, 07:00 PM   #5
Brian A.
Guest
 
Posts: n/a
Re: No Active Internet Connection Error Message

After looking around some more at SmartMusic's site I don't think it's a Port
Forwarding issue. I tend to lean towards "you need to add the app" to your firewalls
program web access list as "Allowed". You mention you have a Linksys router, check
the routers logs to see if there's entries on what port may be closed/blocked that is
related to the app if you wish.
You also need to check your web browser to make sure it's not blocking cookies.

From SmartMusic support on: "no internet access to site but you can still surf the
web".
http://makemusic.custhelp.com/cgi-bi.../popup_adp.php

To help others help you, please provide:
Router model
Firewall application
Web Browser and Version


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Jennifer" <Jennifer@discussions.microsoft.com> wrote in message
news:6F051215-5B49-4021-94B0-070701CA5C49@microsoft.com...
> when it comes to this, I'm pretty ignorant, so please bear with me! :-) how
> do I find out the port?
>
> "sgopus" wrote:
>
>> you might have to forward a specific port on the router, do some checking and
>> see if you find what port the program is trying to use.
>>
>> "Jennifer" wrote:
>>
>> > I have an older computer that I added XP to (Home Edition, Version 2002,
>> > Service Pack 2) and also have broadband internet connection. I am able to
>> > access the internet, but I have a few programs that I have downloaded (one is
>> > SmartMusic 10.0 for my daughter's band class) and when I try to run the
>> > program I get an error that says "an active internet connection is required".
>> > I have disabled the firewall but still no luck. My modem is connected to a
>> > linksys router. Any help would greatly be appreciated!!


 
 

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Pass trough internet connection WM6 & Active Sync 4.5 dule Windows Mobile 11 23-11-2007 10:58 AM
Network Connection Error Message marc Windows XP 0 01-09-2007 10:59 AM
internet error message for downloading and opening email attachmen angel Internet Explorer 2 28-08-2007 06:46 PM
internet error message for downloading and opening email attachmen angel Internet Explorer 0 28-08-2007 06:43 PM
internet error message for downloading and opening email attachmen angel Internet Explorer 1 28-08-2007 06:38 PM


< Home - Windows Help - MS Office Help - Hardware Support >


New To Site? Need Help?

All times are GMT. The time now is 04:39 PM.


vBulletin, Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO
Copyright © 2005-2013, TechTalkz.com. All Rights Reserved - Privacy Policy
Valid XHTML 1.0 Transitional