HDD last sector uneadable under Vista... readable under Linux

Aramys

Hello,

I use a 160 Gb Seagate Momentus 7200.2 SATA HDD (ST9160823AS) in my Asus
F3Sa notebook and I have the following problem :

For security reasons, the encryption software I want to use check if the
last sector of my HDD is readable before installing. As it says there is
a problem, I wanted to check by myself using the following command :

dd if=[harddrive] of=[output file] bs=512 count=1 skip=[total guaranteed
sectors - 1]

Under Vista (see dd for Windows on Wikipedia), it returns an empty file,
meaning that the last sector is unreadable.

Under Linux, the very same command returns data without any problem. The
last sector is perfectly readable.

Thinking to a driver problem, I wrote to Intel (ICH8M chip) and they
replied "We understand your concern but the problem you described is
directly related to the motherboard or hard drive manufacturer, not
chipset software". Very strange as the problem does not exist under
Linux with the same hardware.

I wrote to Asus and they told to me to ask Seagate... I asked Seagate
and they explained to me the problem seems to be software/driver/OS related.

So... Now I'm stuck and I can't install my encryption software. What can
I do. Could it be a problem of Windows Vista ?

Aramys

PS : I use the latest computer bios, updated Vista and latest Intel
chipset driver. The HDD health has been checked with a dozen of Linux or
Windows tools. It's in perfect condition.

Malke

Aramys wrote:
[color=blue]
> Hello,
>
> I use a 160 Gb Seagate Momentus 7200.2 SATA HDD (ST9160823AS) in my Asus
> F3Sa notebook and I have the following problem :
>
> For security reasons, the encryption software I want to use check if the
> last sector of my HDD is readable before installing. As it says there is
> a problem, I wanted to check by myself using the following command :
>
> dd if=[harddrive] of=[output file] bs=512 count=1 skip=[total guaranteed
> sectors - 1]
>
> Under Vista (see dd for Windows on Wikipedia), it returns an empty file,
> meaning that the last sector is unreadable.
>
> Under Linux, the very same command returns data without any problem. The
> last sector is perfectly readable.
>
> Thinking to a driver problem, I wrote to Intel (ICH8M chip) and they
> replied "We understand your concern but the problem you described is
> directly related to the motherboard or hard drive manufacturer, not
> chipset software". Very strange as the problem does not exist under
> Linux with the same hardware.
>
> I wrote to Asus and they told to me to ask Seagate... I asked Seagate
> and they explained to me the problem seems to be software/driver/OS
> related.
>
> So... Now I'm stuck and I can't install my encryption software. What can
> I do. Could it be a problem of Windows Vista ?
>
> Aramys
>
> PS : I use the latest computer bios, updated Vista and latest Intel
> chipset driver. The HDD health has been checked with a dozen of Linux or
> Windows tools. It's in perfect condition.[/color]

You use different motherboard drivers in Linux than you do in Windows.
Apparently there is a problem with the Windows drivers since you know the
hard drive is fine. Suggest you contact the encryption software mftr.'s
tech support.


Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
[url]http://www.elephantboycomputers.com/#FAQ[/url]

Aramys

Malke,

Thank you very much for your answer. Unfortunately, the encryption
software dev team doesn't want to ear from users with this problem as
they state it's a hardware or driver problem.

Bests,

Aramys

[color=blue]
> You use different motherboard drivers in Linux than you do in Windows.
> Apparently there is a problem with the Windows drivers since you know the
> hard drive is fine. Suggest you contact the encryption software mftr.'s
> tech support.
>
>
> Malke[/color]

Malke

Aramys wrote:
[color=blue]
> Malke,
>
> Thank you very much for your answer. Unfortunately, the encryption
> software dev team doesn't want to ear from users with this problem as
> they state it's a hardware or driver problem.[/color]

Honestly, then I'd use different encryption software. It is *their* software
that doesn't work with Intel drivers. Intel is hardly going to re-write
their drivers for some encryption software company.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
[url]http://www.elephantboycomputers.com/#FAQ[/url]

Aramys

Yeah, but the problem is that I reproduce the problem using another
software so... By the way, the encryption software is TrueCrypt (open
source).

Bests

Aramys

[color=blue]
> Aramys wrote:
>[color=green]
>> Malke,
>>
>> Thank you very much for your answer. Unfortunately, the encryption
>> software dev team doesn't want to ear from users with this problem as
>> they state it's a hardware or driver problem.[/color]
>
> Honestly, then I'd use different encryption software. It is *their* software
> that doesn't work with Intel drivers. Intel is hardly going to re-write
> their drivers for some encryption software company.
>
> Malke[/color]

Malke

Aramys wrote:
[color=blue]
> Yeah, but the problem is that I reproduce the problem using another
> software so... By the way, the encryption software is TrueCrypt (open
> source).[/color]

Then I'm sorry but I don't know. I know quite a few people who use TrueCrypt
without any problem so I don't know why you're having difficulties.

Maybe they have user forums?

I'm sorry I was unable to help you.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
[url]http://www.elephantboycomputers.com/#FAQ[/url]

Aramys

Don't be sorry. Thank you for your advices.

I posted on TrueCrypt forums but they don't want to hear about that
because they KNOW it's not related to TrueCrypt. They state it's related
to drivers, OS or motherboard/chipset. The thing is, now that I see I
have no problem under Linux, it can't be hardware related so it's either
Vista's or Intel chipset drivers fault. I tried Intel but they state
it's not their fault so...

Aramys


Malke a écrit :[color=blue]
> Aramys wrote:
>[color=green]
>> Yeah, but the problem is that I reproduce the problem using another
>> software so... By the way, the encryption software is TrueCrypt (open
>> source).[/color]
>
> Then I'm sorry but I don't know. I know quite a few people who use TrueCrypt
> without any problem so I don't know why you're having difficulties.
>
> Maybe they have user forums?
>
> I'm sorry I was unable to help you.
>
> Malke[/color]