I restored my computer and it erased the product code for word

jc

I looked on the conf. e-mail that micosoft sent me after I ordered it on line
and the code is not there. I wrote it down but that was in 2005 I dont want
to purchase this again all my documents are locked HELP!!!

Fred

I am in a similar position. WE cannot retrieve the email that has the code
sent to us two years ago. I hope you get a helpful reply.

"jc" wrote:

> I looked on the conf. e-mail that micosoft sent me after I ordered it on line
> and the code is not there. I wrote it down but that was in 2005 I dont want
> to purchase this again all my documents are locked HELP!!!

DL

Restoring a PC allmost allways destroys all data.
Unless you have data backups, inc email, and the actual installation file
you have allmost certainly lost it.
If you have proof of purchase, order email & credit card receipt you may be
able to obtain a copy

"jc" <jc@discussions.microsoft.com> wrote in message
news:AB16CDF0-479B-496B-BDA0-DC710474FF26@microsoft.com...
>I looked on the conf. e-mail that micosoft sent me after I ordered it on
>line
> and the code is not there. I wrote it down but that was in 2005 I dont
> want
> to purchase this again all my documents are locked HELP!!!

Earle Horton

Here is the Customer Service link for Microsoft Office Online

https://buy20.trymicrosoftoffice.com...?culture=en-US

Include as much information as you have about the purchase. If you used a
Windows Live ID at purchase time, you should be able to retrieve a copy of
your invoice using the "Purchase History" link. They do respond within 1
business day.

Earle

"DL" <address@invalid> escribió en el mensaje de noticias
news:eSEkl3RlJHA.4372@TK2MSFTNGP02.phx.gbl...
> Restoring a PC allmost allways destroys all data.
> Unless you have data backups, inc email, and the actual installation file
> you have allmost certainly lost it.
> If you have proof of purchase, order email & credit card receipt you may
> be able to obtain a copy
>
> "jc" <jc@discussions.microsoft.com> wrote in message
> news:AB16CDF0-479B-496B-BDA0-DC710474FF26@microsoft.com...
>>I looked on the conf. e-mail that micosoft sent me after I ordered it on
>>line
>> and the code is not there. I wrote it down but that was in 2005 I dont
>> want
>> to purchase this again all my documents are locked HELP!!!
>
>

Gordon

"jc" <jc@discussions.microsoft.com> wrote in message
news:AB16CDF0-479B-496B-BDA0-DC710474FF26@microsoft.com...
>I looked on the conf. e-mail that micosoft sent me after I ordered it on
>line
> and the code is not there. I wrote it down but that was in 2005 I dont
> want
> to purchase this again all my documents are locked HELP!!!


The entry of the product code will not "unlock" documents - you have to
ACTIVATE the product as well. Have you done so?

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