cannot open e-mailed MS Word document

Gary Altoonian

Greetings:
I tried e-mailing an MS Word document and the recipient could not open it.
When I tested the process by sending the same document to myself via Outlook,
I opened it and it asked me if I wanted to merge it with the same document on
my computer.

I could not find a solution in the knowledge base.

Any help would be appreciated.
Thank you.
Gary Altoonian